Screw Promlily!! The absolute worst experience I have ever had! My mother and I purchased 4 dresses on their website worth $700 and when we reached out to them, they emailed us once with the return number asking us to send what was wrong with each dress by wearing it so they could see it (which already made no sense) and then when we sent each picture of me in the dress, they never replied with a return number for each of the dresses. I would highly recommend to each person here to not give there god damn hard working money to this company because they will steal it without a thought and will never let you return it or talk to anyone who will be helpful. Long story short screw this company, and the people that run it because you clearly do not know how to take care of your customers who spend their own personal money for your product. All in all screw prom lily!!

I ordered a wedding dress from Prom… I ordered a wedding dress from Prom Lily. It was not my customized measurements but a US size. They don't allow you to return! They offered a 10% refund. I am disappointed. I will NEVER purchase anything from them again. It is a Scam.

Horrible dress I recently purchased a dress that I fell in love with to you on my daughters sweet sixteen. When I received the actual dress, I wanted to cry. I contacted them immediately and what was my surprised. Once I got a response to my email they offered a 10% on my purchased. Now arguing back and fourth they are offering me a $ 25.00 returned fee since they are not able to take it back. According to them since they are made to our measurements they refuse to received it DO NOT PURCHASE FROM THEM SAVE YOURSELF A HEADACHE. I wish I could upload the 2 dresses so that everyone could see what horrible dress I received.

PROMLILY IS A SCAM PROMLILY IS A SCAM. IS A front. Someone called Jessica. Acting as owner and her BF called Roberts with Chinese Accent tried to get money illegally from my bank account on pretext of being an investment firm PIMCO. GIS. Pls stay away from these crooks.

My daughter ordered a prom dress online… My daughter ordered a prom dress online from this company and it must be a scam. The dress came in a timely manner but the first red-flag Was it came shipped in a small DHL bag so it was wadded up into a ball. The dress was a complete disappointment. The color was not what was represented in the picture. The material was cheap and itchy. And it didn’t fit well at all. The website has no phone number just an occasional online chat and a “contact us” section. I have tried multiple times to contact the company to no avail. They do not respond. We spent $160 and are stuck with an ugly wad of tulle and beads.