Promlily SUCKS Spent 400 dollars on two dresses for my homecoming and prom dance for my senior year and they came in looking like GRANNY DRESSES! Completely different from what I expected. And when I emailed their customer support about it 3 days ago they still haven’t replied! I email them everyday so they can tell me how to return and get a refund since it’s not stated on the website 😡😡😡

DO NOT BUY FROM THIS COMPANY DO NOT BUY FROM THIS COMPANY! Dress was well overpriced, came weeks after Guaranteed delivery date. Customer service was beyond inconsiderate and of NO help. When the dress finally arrived (which was of no use because the event it was needed for had passed), it arrived in a plastic wrap and was a crumble of wrinkles!!! $150 down the drain!

This is a scam This is a scam! They do not return dresses or respond to any emails once shipped. The quality of the material is very poor and stitching is below average. Stuck with a dress.. for $140! Do want to add that paypal was absolutely ineffective in resolution too. They sent a canned message each time saying 'item is not significantly different'. When the item is not usable, not sure what buyer protection we get!

Horrible!!! Stay away - clear from your browser Horrible customer service. Expected delivery date was a week or more later - which means after prom. There’s no way to cancel the order- I am fine paying what would have been delivery costs! I am not fine paying for clothes that will not be worn - not paying to return it to China! Avoid them at all costs. I am now trying to refuse delivery from DHL!

They do not return dresses They do not return dresses! I bought several from them and now am stuck with them because promlily will not return my emails despite their "return policy" stating you can return them and get your money back. So frustrated!! Even had my sister email and they didn't respond her either. Sent probably a dozen emails. No communication. Poor.