Horrible!!! Stay away - clear from your browser Horrible customer service. Expected delivery date was a week or more later - which means after prom. There’s no way to cancel the order- I am fine paying what would have been delivery costs! I am not fine paying for clothes that will not be worn - not paying to return it to China! Avoid them at all costs. I am now trying to refuse delivery from DHL!

Buyer beware Do Not purchase from Promlily Buyer beware! Promlily is a bogus company. After paying extra for expedited shipping, my daughter's dress arrived in a ball of wrinkles, no tags, no order form, no return address and no phone contact. After trying on the dress and realizing it did not fit properly, we contacted Promlily within 24 hours of receiving the dress to request the return order form listed on their website. "Alice" responded once to our email and then promptly disappeared. DO NOT PURCHASE FROM PROMLILY

Total scam do not buy from them Total scam do not buy from them! Dresses take forever to arrive from China and the quality is terrible. I was told I could return the dress but then got the total run around. They are in the business of robbing people of their hard earned money by not allowing returns. They charge $100+ for dresses that likely cost them $10 to be made in China. They are ripping people off!

Promlily SUCKS Spent 400 dollars on two dresses for my homecoming and prom dance for my senior year and they came in looking like GRANNY DRESSES! Completely different from what I expected. And when I emailed their customer support about it 3 days ago they still haven’t replied! I email them everyday so they can tell me how to return and get a refund since it’s not stated on the website 😡😡😡

wrong color and size - no returning it We ordered a burgundy dress custom made and sent in measurements. The dress arrived and it was baby blue and did not fit in the bodice. We could not zip it up past the rib cage and the shoulder straps were way too short and cut into the shoulders. I notified the company that the color was wrong and that it didn't fit. They said they would not refund the money or make the dress the correct color and that they would charge me a 30% restocking fee to return it. DO NOT ORDER FROM THIS COMPANY. I didn't realize it was a china based company either.