I ordered a wedding dress from Prom… I ordered a wedding dress from Prom Lily. It was not my customized measurements but a US size. They don't allow you to return! They offered a 10% refund. I am disappointed. I will NEVER purchase anything from them again. It is a Scam.

Do not shop at Promlily!! Do not shop at this website!! I would give them 0 stars, but that's not an option with Trustpilot. Promlily will not allow you to return anything under any circumstance, the return policy on their website is deceptive and the quality of the dress is terrible. Clearly the photos on their website are not of their own dresses. The dress that arrived did not look like the photo - the dress fabric is so cheap. I bought a prom dress for my daughter and made a huge mistake by not searching for reviews of this company beforehand. I am trying to protest the payment with my credit card company.

wrong color and size - no returning it We ordered a burgundy dress custom made and sent in measurements. The dress arrived and it was baby blue and did not fit in the bodice. We could not zip it up past the rib cage and the shoulder straps were way too short and cut into the shoulders. I notified the company that the color was wrong and that it didn't fit. They said they would not refund the money or make the dress the correct color and that they would charge me a 30% restocking fee to return it. DO NOT ORDER FROM THIS COMPANY. I didn't realize it was a china based company either.

Prom Lily aka Fab Fashion LTd is… Prom Lily aka Fab Fashion LTd is Horrible! Customer service answers after days and they ignore your concerns. Asking to return due to dress not fitting in the chest. This was not a custom order dress and according to the return policy, I can return it. They refuse to address my concern and keep offering me 15% off and additional material. What am I suppose to do with additional material? Make my own dress? I am disputing with credit card company. Do not buy from them!

Horrible!! Horrible!! I’m soo disappointed!! I spent 230.00 on trash. Horrible quality! I absolutely fell in love with the dress and shoes on the website! When they arrived, they are HORRIBLE quality! I’m literally crying right now! This is showing up as a review for wholesale auto parts. It is a review for promlily! All of the other reviews on this page are for promlily as well.