Not what I expected! First if all when I went to get a quote for our needed transportation from mycarsco.com all cars showed to be black cars and then I booked a ride from JFK airport to my hotel destination which was in Brooklyn. I was quoted $54.00 TOTAL! Then I received a pending charge of $82.00 that I did not anticipate at all! I called to ask why and was told that an extra charge was to be on a pending hold to my checking account until the ride was complete, just in case we did not show up for the ride or there were any other fees such as tolls on the way. I was not told any of this and I even called to confirm the total charge. They did however only charge the total charge quoted of $54.00 after the ride was complete and this took a few days to come out of my account leading me to think that I had an extra $54.00 which I did not. And about the black car, well it turns out that all of the cars are a bright green color which the driver told us when we finally found him after we landed. He called us several times while we waited curbside with our luggage and kept saying he was right there and didn't we see him? Well no we did not see him because all of the pick up cars were black and of course I was looking for a black car. Well we finally found him and the car was pretty beat-up looking. The driver was nice, friendly and courteous but I because of all of the other factors I will never use this car service again!

Never showed up - I almost missed my flight Customer service first called me to say the driver was 15mn late and then called me again to say he would not come. I had to call another car service and almost missed my flight. Never again!

fair have experienced late arrival of cars recently - "traffic" is often the excuse, but traffic in Manhattan is endemic some cars are not the least bit green

Absolutely Horrible!!! Passengers Beware!!! I arrived early to meet the driver at the scheduled pick up location. My children, 20 and 11 years old, were on their way from NJ to meet their father at JFK airport in NY. The driver called, he was at the wrong location. Understanding mistakes happen, I gave the driver the address and tried to assist him. He insisted we stay on the phone, became frazzled and began raising his voice and speaking to me with utter disrespect!!! He finally arrived 25 minutes late, the car was disgusting, he would not help me and my children with their luggage and, instead of offering an apology, complained about the mismanagement of the CarsCo dispatch office. I called CarsCo and spoke with a customer service representative. She assured me that I would be refunded for the pick up and, as a military member, would receive a discount for the return trip. I later received a call from a driver's manager who explained that his driver became nervous and scared about being lost and that's why he treated me and my children the way he did. He told me not to take it personally and try to understand the driver was having a bad day. They never refunded or discounted me as promised!!!

Aweson car service Awesome Car Service! We used them this weekend few trips from Long Island to the city and to the airport - everything went smooth, drivers were all nice, groomed and clean cars. Also prices was lower then our local car service and I love the Prius. Cool.