Car service excellent. Customer service TERRIBLE Cars are on time. Drivers polite. Cars clean. Your website wasn't working for over a week and all I was told was that they were "updating it". Tried daily to use it and wouldn't take my reservations. Made phone reservations and days later site still not working. Should have told me they were having problems and to continue to call. Customer service is generally awful. I cannot update my own account info. People take corrected information and then make mistakes entering. Very frustrating. Since the website issues I am very frustrated with your service.

fair have experienced late arrival of cars recently - "traffic" is often the excuse, but traffic in Manhattan is endemic some cars are not the least bit green

Really? NEVER AGAIN! While the customer service is ok to so-so...can't say I'd ever use them again. ...I booked with them because their ad said $39 flat rate to the airport. ..then when I booked with the app, it said the total was $55ish... THEN when it came time for the car to arrive, I saw that my card was charged $84...by the end of the trip the app said the final cost was $73.80....honestly. ..for $74, I'D MUCH RATHER get a town car for $10 less than ride in a bumpy toyot (the cheapest option available) with a child seat halfway shoved in the front passenger's seat no less (it was only me. .no children).. I felt like I was paying nearly $80 for riding in someone's disorganized family car instead of an actual car service. ..totally not worth the money. ..especially since I had to pull up directions on my phone's gps navigation so he could figure out how to get to the airport from Manhattan & even then he kept taking the wrong turns ...Unprofessional & a compete waste of money. ..not to mention they can't even be honest about how much the ride REALLY costs upfront. ...it was twice as much as I was under the impression it would be. ..NEVER AGAIN! I'M GOING BACK to a REAL CAR SERVICE!

Happy member account holder I am up for renewal and will sure renew my membership! I saved over $700 on my car service for $59 membership fee :) Thank you Cars Co you guys have the best staff!

Excellent customer care!!! Had to call last minute to go to airport,dispatch was very accommodating, said car will be there in 20 minutes and it was there when promised with constant texts to me to keep me updated. I was instantly pleased and happy when my driver got out and introduced himself as Marco and helped me with my bag. What a treat it was to be treated like a queen, he was attentive to my every need and chatted with me on the way to airport.I was very comfortable and the car was clean. I would definitely use them again as well as recommend them to anyone. Ask for Marco, you will be pleased!