Horrible Experience This is the worst car service. Do not use this company! I booked a car service for New Years Eve. I received a confirmation that the taxi was going to be $47. 12 hours before the cab was going to pick me up, they said they did not have that car available and the price was going to triple to $110.00. That is insane. How do you extort people of New Years Eve. This company is promoting Drinking and Driving! Save yourself the time, money and aggregation and book with someone else. The custom service rep that I spoke with, Alicia Hess, was very rude and sarcastic on the phone. How do you change your prices once there is a written confirmation? On top of that, they charged my credit card $258.00 which is neither of the prices. This company is a scam.

Never showed up - I almost missed my flight Customer service first called me to say the driver was 15mn late and then called me again to say he would not come. I had to call another car service and almost missed my flight. Never again!

Unsuccessful Commitments Our company has been clients of Cars Co. since 2014, but effective immediately we will be closing our corporate account. We will no longer work with a company that fails to value their clients because of failure on their part. The event was a confirmed pre-scheduled reservation, but on the day of the pickup we learned (text messages to prove) the following statements are true. We learned that the driver of the pickup had inadvertently fallen asleep during the scheduled job. In an effort to restore our confidence, we were offered reimbursement for another car service our client had to use in place of the one that failed. Unfortunately, since the very last email from Cars Co. in April the communications have become one-sided in our final efforts to resolve the matter appropriately.

Worst Service Had a reservation to be picked up at JFK on October 11, 2014. Gave them the airline that I was arriving on and the driver went to the wrong terminal. Took him almost an hour to get turned around and get to the correct terminal. Then gave him the hotel name and after driving a long time, I ask him how much longer and he had passed my hotel and didn't even know it. I noticed the hotel on the left side of the freeway and ask him if he missed the hotel. With all this, I was late for an appointment. On the day I returned to my home, I called and talked to the owner and we agreed that I would pay the tolls and split the remainder of the cost. I hadn't even hung up from talking to him and I received an email showing my charges. The only thing that was deducted was the gratuity. I called and emailed several times after that and no response from anyone. I would never use CARSCO, Inc. again. Now I am having to dispute the charge on my credit card statement.

Absolutely Horrible!!! Passengers Beware!!! I arrived early to meet the driver at the scheduled pick up location. My children, 20 and 11 years old, were on their way from NJ to meet their father at JFK airport in NY. The driver called, he was at the wrong location. Understanding mistakes happen, I gave the driver the address and tried to assist him. He insisted we stay on the phone, became frazzled and began raising his voice and speaking to me with utter disrespect!!! He finally arrived 25 minutes late, the car was disgusting, he would not help me and my children with their luggage and, instead of offering an apology, complained about the mismanagement of the CarsCo dispatch office. I called CarsCo and spoke with a customer service representative. She assured me that I would be refunded for the pick up and, as a military member, would receive a discount for the return trip. I later received a call from a driver's manager who explained that his driver became nervous and scared about being lost and that's why he treated me and my children the way he did. He told me not to take it personally and try to understand the driver was having a bad day. They never refunded or discounted me as promised!!!