TULAN
USBad service and disabled my tire… Bad service and disabled my tire pressure indication system after last service as even after my tires were at 15 psi the light was not going off. This was to prevent me going in for service again as their terrible tires were nothing but trouble since i got.them. Didnt even reach warranty miles before wearing out. Bad experience . No van service. Would not recommend to.anyone.
GERALD
USI made an appointment to have 4 new… I made an appointment to have 4 new tires put on my car. I received a 1:30 appointment and waited unti 3:30 before a technician informed me that I had given them the wrong tire size(my responsibility). At that point I chose another tire and was out by 4:15. It bothers me that you make an appointment and then sit for two hours before they get to my car. I understand how things back up in any business but not to let me know that you are backed up and it will take a substantial amount of time to get to your vehicle. A little honesty would help.
MANUEL
USAlways reliable.The only problem this… Always reliable.The only problem this time was that it look them forever to get my two new tires, because they are hard to find tires and they were off-site. There was a mixup with the place that supplied the tires and this resulted in a truck going back and forth between the two facilities. At least they admitted it was their fault and I was given a discount at checkout.
PATRICIA
UShad a 2PM appointment for a change-over… had a 2PM appointment for a change-over to snow tires and wasn't seen until after 3PM and not done until 5PM. I realize they were extremely busy, really busy, and this is the first time coming to Hogan that this has happened. Will come back.
ED
USI've dealt with Hogan Tires for several… I've dealt with Hogan Tires for several years and am usually very satisfied. However, this last visit was quite UNsatisfactory!. I had a 12:00 PM appointment to purchase 4 new Blizzak snow tires. I arrived on time and planned to return to pick up my car in an hour's time. When I arrived at 1:15 PM, I was told that the car was not yet ready. My car was eventually ready at 3:00 PM. I had to wait 3 hours to have 4 tires put on. Totally ridiculous. I must say that the Service Mrg. was apologetic and polite.