Service seems slow Service seems slow. It always seems to take a long time. Suggest maybe setting expectations of how long the service is expected to take when booking the appointment so customer can plan accordingly. Particularly for routine maintenance. Staff are always very pleasant!

Reliable Professional Service Have gone to this Hogan location for tire replacement and car repair for over 5 years keep going back because professional and competent service able to fit me in next day fixed all my submitted problems called me on back brakes replacement needed I trusted and had work included rotated tires changed oil car running smooth again

Sloppy customer service Recently I experienced a 2 and a quarter hour oil change and tire rotation and, yes, I had an appointment and they knew that I was waiting. I also sent a complaint to the Westwood location a week ago but haven’t heard back. Maybe they don’t care but that would be a shame, as I’m a longtime customer

Their online quote did not include a … Their online quote did not include a charge that they told me at the shop was necessary. This is so misleading! Also I was there to replace four tires, and I told them I had a spare on one of my wheels and to please put it back in the trunk. When they said the car was ready I opened my trunk and the flat tire was still in there. Unbelievable. The waiting area is extremely tiny. They told me it would be 45-60 minutes and it was almost 1 1/2 hours. Lousy experience all around.

James and Chris were extremely nice and … James and Chris were extremely nice and informative....once I was able to reach them. Before walking in to the store, I called and couldn't get an off-hours answer or voice mail option. I also couldn't get hours of operation off the company website. So, in the end, good work. I got one day service which was huge. But it wasn't the easiest process.