Stay Away!! Zero! Absolute scum. Bought new tires 4,500 miles ago. Went back for the free tire rotation and alignment. Little Colin sends me a video showing work that needs to be done in order to do the alignment. At first it was $4,300..fine I agree, says I’ll have it back in 2days before the weekend. Calls me back says it will be another $2k to make the truck right. Complete scum, Friday comes I’m ready to pick up the truck and said there’s an issue with the tie rod on the test drive and the truck won’t be ready. Just picked up my truck today and got me for another $600 and a healthy scratch on my front bumper that they deny doing that probably happened on the test drive. Offered to get a quote to repair but I need the truck, already spent a week without it. Thieves! Stay away!

I made an appointment to have 4 new… I made an appointment to have 4 new tires put on my car. I received a 1:30 appointment and waited unti 3:30 before a technician informed me that I had given them the wrong tire size(my responsibility). At that point I chose another tire and was out by 4:15. It bothers me that you make an appointment and then sit for two hours before they get to my car. I understand how things back up in any business but not to let me know that you are backed up and it will take a substantial amount of time to get to your vehicle. A little honesty would help.

Sloppy customer service Recently I experienced a 2 and a quarter hour oil change and tire rotation and, yes, I had an appointment and they knew that I was waiting. I also sent a complaint to the Westwood location a week ago but haven’t heard back. Maybe they don’t care but that would be a shame, as I’m a longtime customer

James and Chris were extremely nice and … James and Chris were extremely nice and informative....once I was able to reach them. Before walking in to the store, I called and couldn't get an off-hours answer or voice mail option. I also couldn't get hours of operation off the company website. So, in the end, good work. I got one day service which was huge. But it wasn't the easiest process.

I've dealt with Hogan Tires for several… I've dealt with Hogan Tires for several years and am usually very satisfied. However, this last visit was quite UNsatisfactory!. I had a 12:00 PM appointment to purchase 4 new Blizzak snow tires. I arrived on time and planned to return to pick up my car in an hour's time. When I arrived at 1:15 PM, I was told that the car was not yet ready. My car was eventually ready at 3:00 PM. I had to wait 3 hours to have 4 tires put on. Totally ridiculous. I must say that the Service Mrg. was apologetic and polite.