Orlando car rental Tenerife No directions as to where we were to meet the minibus to take us to the car hire centre (about 2 miles away from Tenerife south airport) after 1 hour waiting and ringing they finally arrived. Picked up in the oldest minibus I've seen in Tenerife. Grumpy driver. Arrived at the car hire centre in an underground garage, checked in and had to let the company swipe 650 euros from my credit card for insurance purposes (we had already paid £70 for the car hire in advance) lots of 5 + year old cars but we did get a brand new VW Polo! The car was excellent. Unfortunately they take a further 60 euros for fuel and say that you must use all the fuel as there are no refunds (total rip off) we used approximately 30 euros of fuel and tried to use it as much as possible! Did get the £650 back at the end of the trip but the car hire in reality cost us more than we actually expected! Wouldn't hire from them again!

Very bad experience Very bad experience, very polite and good service to rent the car then after i returned the car in same conditions,i received a call that the radio on the nissan versa was broken,now i see all the bad reviews,wouldn't recommend

Bad experience The pick up location is off-site from the airport and it was very chaotic. My rental car has less than 7 miles of gas in it when I left the lot but I didn't realize it until I had gotten on the interstate. It was after midnight and I had to find a gas station quickly in an unfamiliar town. It was a scary situation. I told the agent about the lack of gas when I returned the car but he seemed unconcerned about the issue. Returning the car was ok but the return shuttle to the airport was very slow and I almost missed my flight. I would not use this company again.

Read basic instructions and you'll get a great deal I found a car in their Orlando rental center on Kayak for a 1/3 of the price I was seeing at the other car rental places. But the reviews were Beyond Bad. So I called them and asked why was that? Their reply was that people don't read the instructions. I think that must be true because I thought things went really well for me. On the phone I asked what was expected of me. I brought the original copy of my car insurance declaration, my Lic with current name and address, a copy of the agreed amount car reservation and my credit card. The place was attractive and clean there was even a coffee/snack bar in the lobby. The staff was polite at 6:30am even when my credit card was declined temporarily by my bank. They made me aware of all the options they had to offer, I declined, no pressure. The shuttle was fast pick up and drop off. Just make sure to put the same gas back in that you leave with. The gas stations aren't far so no problem. I will rent from them again if I get another great deal.

Absolutely horrid company Absolutely horrid company. DO NOT rent from them under any circumstance. This company uses forceful tactics and engages in unethical business practices. They charged us 300 dollars for a missing license plate that fell off THEIR car and WAS NOT properly secured by them. We stopped payment on credit card immediately. They threatened to call the police!!! We left and filed a complaint with the Better Business Bureau. Check out this NEWS story about THEM! “WFTV NEWS ACTION 9 INVESTIGATES CAR RENTAL CHAIN USING HIGH PRESSURE TACTICS” Be safe and rent from Enterprise, Avis, Hertz, Dollar, Alamo, Budget or anyone BUT NOT Signature! Do your research BEFORE renting/booking with anyone!