Worst car rental company Worst car rental company. Even with a confirmed reservation weeks in advance, the only message upon arrival to the rental counter in Paris, was that they did not have the car available, sorry for that. Such poor service seemed to be the norm, and the employees did not care one bit. Several others were given the same message. Stay as far away from Enterprise as possible.

I would give no stars if I could I would give no stars if I could. I made my reservation online and even paid for the insurance but when I got there, I was told that my vehicle was not on a lot because they could not call to confirm my reservation. They told me I did not give my phone number which was not true. However, I ended up with a lower valued vehicle as a last resort which another customer Graciously let us have. And they wanted to charge us for the full amount. End of story I will never ever go to enterprise again and I called three times asked to speak to someone on the escalation team and surprisingly no one ever got back to me.

Enterprise Never Again Rented car thru our company for conference 5 hours away. Rental car broke down 1.5 miles from hotel, puttered remaing mile to hotel.. Took tow truck 3.5 hrs to get car. Enterprise sent link for Uber driver to take us to airport to get replacement the next day after our conference. Arrive at airport Enterprise 1700. They knew nothing about us and did not have a car ready. 1800 given tiny car Hyundai for 4 women and luggage. When we explained we can't all fit with luggage were told to go to another Enterprise tomorrow so we can leave town. I was shocked. Pitiful customer service. They obviously don't care.

Be Aware of this Enterprise location Be aware of this 2428 Princess Anne Rd. Virginia Beach, VA 23456, Enterprise location. They will fraudulently charge you the damage that you didn’t cause. My full-time student son rented a 2021 Nissan Rouge due to a non-fault accident. AC center vent was already damaged when he rented the vehicle. They billed him a total of $298.69 including $50 administrative fee for something he did not damage. If you cannot prove the damage, they will threaten you that the payment will be going to the collection when you fail to pay. They will try to make you pay by harassing you with phone calls, emails, and letters in the mail from their damage recovery unit but the location of the business will ignore to handle the situation. The damage should have been managed and fixed BEFORE they lend any customers and we should never be charged for their lack of responsibility and regular maintenance. We’ve used Enterprise for many years. We are disappointed with their customer service this time and we will never use them again in the future.

Poor company shocking Had two vehicles since Friday both broken down. Poor quality of vehicle and then no vehicles at any branch locally(northwest) to swap me in to. Don’t waste your money if you have places to be