Enterprise Never Again Rented car thru our company for conference 5 hours away. Rental car broke down 1.5 miles from hotel, puttered remaing mile to hotel.. Took tow truck 3.5 hrs to get car. Enterprise sent link for Uber driver to take us to airport to get replacement the next day after our conference. Arrive at airport Enterprise 1700. They knew nothing about us and did not have a car ready. 1800 given tiny car Hyundai for 4 women and luggage. When we explained we can't all fit with luggage were told to go to another Enterprise tomorrow so we can leave town. I was shocked. Pitiful customer service. They obviously don't care.

Enterprise robbed my disabled husband Enterprise robbed my disabled husband, we called, made multiple claims, were waiting on a manager call, nothing has been done. We will be contacting a lawyer to further assist us. We have both been harassed, hung up, mocked, treated like nothing, robbed, lied to and lied about. This company is very evil.

One-way rental was perfect Needed a one-way rental car from California to Montana, requested an SUV. SUV was there waiting, no problem with vehicle at all. At the Fresno Airport Enterprise location they said if reserving car with debit card only, must have a return flight but when I explained I'm not flying back, I'm driving, the manager fixed it so I could get the vehicle. As always, very polite and helpful.

Cost increase and bad client support We went through you VIPCars, in order to get a fair price on our rental. Price advertised online: GBP 277.19 When we arrived at Enterprise Waverley Train Station, we were chattered on in English, and it's far from easy for a French person to understand what the staff were trying to do to us. Naturally, they urge us to buy an additional warranty: well done! But on VIPCars, we said we wanted to return the car to Edinburgh airport. But they didn't respect that on the contract, even though I'd mentioned it to the agent at the station... So we had to call them the day before the drop-off to make the correction, and we were charged more than GBP 50! What's more, we had to call 2 times because the 1st operator hung up on us first without giving us any satisfaction. But beyond all that, the real price of the car and the service is not respected at all. Finally, we actually paid GBP 431 with Enterprise. So we're very disappointed. We really feel like we're being taken advantage of, like cash cows at their mercy.

Avoid Enterprise Rentals, many more options Unfortunately this is one of the most unfriendly and unprofessional Enterprise locations I've ever seen. I needed a rental for a couple days for a minor fender bender.... I've used Enterprise exclusively because my past experience has been great with no hassle. Fast forward today, I was not able to rent a car. Long story short, my cc was compromised 2 days ago so I was using my wife's cc, same last name, same address but a problem... ok, so I'll use a debit, however not before having to provide several names , references etc.... so, forget it, I took an uber and I'll rent someplace else... ah... the good old days of service and common sense ha e long gone...