Be Aware of this Enterprise location Be aware of this 2428 Princess Anne Rd. Virginia Beach, VA 23456, Enterprise location. They will fraudulently charge you the damage that you didn’t cause. My full-time student son rented a 2021 Nissan Rouge due to a non-fault accident. AC center vent was already damaged when he rented the vehicle. They billed him a total of $298.69 including $50 administrative fee for something he did not damage. If you cannot prove the damage, they will threaten you that the payment will be going to the collection when you fail to pay. They will try to make you pay by harassing you with phone calls, emails, and letters in the mail from their damage recovery unit but the location of the business will ignore to handle the situation. The damage should have been managed and fixed BEFORE they lend any customers and we should never be charged for their lack of responsibility and regular maintenance. We’ve used Enterprise for many years. We are disappointed with their customer service this time and we will never use them again in the future.

Enterprise robbed my disabled husband Enterprise robbed my disabled husband, we called, made multiple claims, were waiting on a manager call, nothing has been done. We will be contacting a lawyer to further assist us. We have both been harassed, hung up, mocked, treated like nothing, robbed, lied to and lied about. This company is very evil.

Cost increase and bad client support We went through you VIPCars, in order to get a fair price on our rental. Price advertised online: GBP 277.19 When we arrived at Enterprise Waverley Train Station, we were chattered on in English, and it's far from easy for a French person to understand what the staff were trying to do to us. Naturally, they urge us to buy an additional warranty: well done! But on VIPCars, we said we wanted to return the car to Edinburgh airport. But they didn't respect that on the contract, even though I'd mentioned it to the agent at the station... So we had to call them the day before the drop-off to make the correction, and we were charged more than GBP 50! What's more, we had to call 2 times because the 1st operator hung up on us first without giving us any satisfaction. But beyond all that, the real price of the car and the service is not respected at all. Finally, we actually paid GBP 431 with Enterprise. So we're very disappointed. We really feel like we're being taken advantage of, like cash cows at their mercy.

Waste of time dealing with him I requested a status match, which should be automatic as I have top-tier status in the major rental companies programs. I thought I would give them a try . It was a Total waste of time as they kept asking for more information even though I sent them the documentation needed. So I just didn’t bother even giving them a try. No wonder they are a third tier company.

One-way rental was perfect Needed a one-way rental car from California to Montana, requested an SUV. SUV was there waiting, no problem with vehicle at all. At the Fresno Airport Enterprise location they said if reserving car with debit card only, must have a return flight but when I explained I'm not flying back, I'm driving, the manager fixed it so I could get the vehicle. As always, very polite and helpful.