Poor company shocking Had two vehicles since Friday both broken down. Poor quality of vehicle and then no vehicles at any branch locally(northwest) to swap me in to. Don’t waste your money if you have places to be

Reserved for a full size car Reserved for a full size car, they gave me a Nissan Kick (very small). Passenger seat forward and reverse adjust broken. Uncomfortable ride for two of my passengers. Reported to Enterprise when returned the rental, all they said was we will take a look at it. Also, They Charged me an extra day because I couldn’t get the rental back during their business hours because they closed on Saturday @ 1:00 pm. I brought the rental back @ 5:20 and they told me to drop the keys through a drop slot at the door. I’m just glad we didn’t break down, whoever their mechanic is might need to brush up on their A.S.E. Certification skills, if they even have one. There was water topped off in the radiator reservoir instead of radiator fluid. It could have evaporated and caused overheating and water alone causes rust in the system. And another thing, the oil was over filled, overfilled oil can cause excessive oil pressure and cause your oil to leak.

I would give no stars if I could I would give no stars if I could. I made my reservation online and even paid for the insurance but when I got there, I was told that my vehicle was not on a lot because they could not call to confirm my reservation. They told me I did not give my phone number which was not true. However, I ended up with a lower valued vehicle as a last resort which another customer Graciously let us have. And they wanted to charge us for the full amount. End of story I will never ever go to enterprise again and I called three times asked to speak to someone on the escalation team and surprisingly no one ever got back to me.

Cost increase and bad client support We went through you VIPCars, in order to get a fair price on our rental. Price advertised online: GBP 277.19 When we arrived at Enterprise Waverley Train Station, we were chattered on in English, and it's far from easy for a French person to understand what the staff were trying to do to us. Naturally, they urge us to buy an additional warranty: well done! But on VIPCars, we said we wanted to return the car to Edinburgh airport. But they didn't respect that on the contract, even though I'd mentioned it to the agent at the station... So we had to call them the day before the drop-off to make the correction, and we were charged more than GBP 50! What's more, we had to call 2 times because the 1st operator hung up on us first without giving us any satisfaction. But beyond all that, the real price of the car and the service is not respected at all. Finally, we actually paid GBP 431 with Enterprise. So we're very disappointed. We really feel like we're being taken advantage of, like cash cows at their mercy.

Enterprise robbed my disabled husband Enterprise robbed my disabled husband, we called, made multiple claims, were waiting on a manager call, nothing has been done. We will be contacting a lawyer to further assist us. We have both been harassed, hung up, mocked, treated like nothing, robbed, lied to and lied about. This company is very evil.