Enterprise Very nice customer service, helpful and answered all the questions that I wanted to know the answers to.

Truck Sale Enterprise At the end of January I started looking for a box truck. I went to the Enterprise location in San Leandro,CA. No one else will help you except the remarketing manager. She quickly dismissed me by saying that she could not sell me a truck without commercial insurance. I didn't understand how you get insurance before the vehicle. My mother and I returned the next week. This time she was friendly and helpful. She offered different finance options. When told it would be cash, she offered to show me what was on the lot. The trucks were not what I was looking for, she promised to locate one for me. She didn't answer my calls or return them. Only after I called the office and complained, she would text. I found a truck in Los Angles and it was transported to San Leandro. I obtained insurance and took the truck on 2/28/24. On 4/24 I recieved a text saying, "We were unable to complete the initial transfer. We just need the VIN verification completed and a smog and weight test". My question is, why wasn't this done before delivering the truck to me? DMV has been waiting for this infomation for about a month and a half. My appointment to bring the truck back was 4/25 at 11am. At 10:30 am the mechanic called, asking me to come at noon. As I am driving, someone called saying that I was suppose to be in Fremont. While I am in the office trying to get this cleared up, the mechanic drives up. Is this any way to run a business? Does any body know what they are doing. Why is only ONE person able to sell trucks. I plan on writing a letter to the CEO about the shabby business practices of Enterprise. This is my last dealings with them.

Waste of time dealing with him I requested a status match, which should be automatic as I have top-tier status in the major rental companies programs. I thought I would give them a try . It was a Total waste of time as they kept asking for more information even though I sent them the documentation needed. So I just didn’t bother even giving them a try. No wonder they are a third tier company.

Enterprise robbed my disabled husband Enterprise robbed my disabled husband, we called, made multiple claims, were waiting on a manager call, nothing has been done. We will be contacting a lawyer to further assist us. We have both been harassed, hung up, mocked, treated like nothing, robbed, lied to and lied about. This company is very evil.

Terrible service Terrible service, WE rented a car from one of their offices in Panama city beach. WE got the confirmation and the number was 1562203975.We showed up on the address mentioned in the reservation. Just to be informed that it was the wrong address - and that we should go to another address where our car would be ready. we then called another Uber and drove around 11 miles to the new location. when we arrived there we just were informed that they had no cars at all. we asked why they at least not have tried to call and they just answred that they were sorry but their system coulkd not handle an international phonenumber. So all in all we did just spend around 80 dollars on Ubers/taxis without getting any any rental car at all.