Myrtle beach airport Enterprise sadly… Myrtle beach airport Enterprise sadly as expected, lied multiple times. I spoke directly to employees at that location and was assured multiple times that the car I reserved would be available upon arrival. It was important that it be that model car, prompting me to be assured on more than one phone call. Well, Enterprise did it again. My calls, reservation, and assurance means absolutely nothing. Someone wants a rental and they have no problem giving them the model car we the stupid trusting people thought we secured. Here take this vehicle you don’t want to drive or too bad. All of this terrible treatment after I spoke to EMPLOYEES OF THAT LOCATION. Over 30 years using Enterprise when I needed a rental and that is over!

Poor company shocking Had two vehicles since Friday both broken down. Poor quality of vehicle and then no vehicles at any branch locally(northwest) to swap me in to. Don’t waste your money if you have places to be

Waste of time dealing with him I requested a status match, which should be automatic as I have top-tier status in the major rental companies programs. I thought I would give them a try . It was a Total waste of time as they kept asking for more information even though I sent them the documentation needed. So I just didn’t bother even giving them a try. No wonder they are a third tier company.

Enterprise Very nice customer service, helpful and answered all the questions that I wanted to know the answers to.

Truck Sale Enterprise At the end of January I started looking for a box truck. I went to the Enterprise location in San Leandro,CA. No one else will help you except the remarketing manager. She quickly dismissed me by saying that she could not sell me a truck without commercial insurance. I didn't understand how you get insurance before the vehicle. My mother and I returned the next week. This time she was friendly and helpful. She offered different finance options. When told it would be cash, she offered to show me what was on the lot. The trucks were not what I was looking for, she promised to locate one for me. She didn't answer my calls or return them. Only after I called the office and complained, she would text. I found a truck in Los Angles and it was transported to San Leandro. I obtained insurance and took the truck on 2/28/24. On 4/24 I recieved a text saying, "We were unable to complete the initial transfer. We just need the VIN verification completed and a smog and weight test". My question is, why wasn't this done before delivering the truck to me? DMV has been waiting for this infomation for about a month and a half. My appointment to bring the truck back was 4/25 at 11am. At 10:30 am the mechanic called, asking me to come at noon. As I am driving, someone called saying that I was suppose to be in Fremont. While I am in the office trying to get this cleared up, the mechanic drives up. Is this any way to run a business? Does any body know what they are doing. Why is only ONE person able to sell trucks. I plan on writing a letter to the CEO about the shabby business practices of Enterprise. This is my last dealings with them.