Terrible service Terrible service, WE rented a car from one of their offices in Panama city beach. WE got the confirmation and the number was 1562203975.We showed up on the address mentioned in the reservation. Just to be informed that it was the wrong address - and that we should go to another address where our car would be ready. we then called another Uber and drove around 11 miles to the new location. when we arrived there we just were informed that they had no cars at all. we asked why they at least not have tried to call and they just answred that they were sorry but their system coulkd not handle an international phonenumber. So all in all we did just spend around 80 dollars on Ubers/taxis without getting any any rental car at all.

Worst car rental company Worst car rental company. Even with a confirmed reservation weeks in advance, the only message upon arrival to the rental counter in Paris, was that they did not have the car available, sorry for that. Such poor service seemed to be the norm, and the employees did not care one bit. Several others were given the same message. Stay as far away from Enterprise as possible.

Truck Sale Enterprise At the end of January I started looking for a box truck. I went to the Enterprise location in San Leandro,CA. No one else will help you except the remarketing manager. She quickly dismissed me by saying that she could not sell me a truck without commercial insurance. I didn't understand how you get insurance before the vehicle. My mother and I returned the next week. This time she was friendly and helpful. She offered different finance options. When told it would be cash, she offered to show me what was on the lot. The trucks were not what I was looking for, she promised to locate one for me. She didn't answer my calls or return them. Only after I called the office and complained, she would text. I found a truck in Los Angles and it was transported to San Leandro. I obtained insurance and took the truck on 2/28/24. On 4/24 I recieved a text saying, "We were unable to complete the initial transfer. We just need the VIN verification completed and a smog and weight test". My question is, why wasn't this done before delivering the truck to me? DMV has been waiting for this infomation for about a month and a half. My appointment to bring the truck back was 4/25 at 11am. At 10:30 am the mechanic called, asking me to come at noon. As I am driving, someone called saying that I was suppose to be in Fremont. While I am in the office trying to get this cleared up, the mechanic drives up. Is this any way to run a business? Does any body know what they are doing. Why is only ONE person able to sell trucks. I plan on writing a letter to the CEO about the shabby business practices of Enterprise. This is my last dealings with them.

I never got my refund!!! The Office was closed at night when we came to the airport. We had to take an expensive taxi to our hotel. The day after I had to take a bus back to the airport. I was waiting for more than an hour to get my car. The car was not what I ordered and it was dirty both inside and outside. After returning the car, the guy at the desk promised us a refund. He also said that someone was going to call me the day after but it never happened. I have sent them a mail several times but they never get back to me.

Enterprise Very nice customer service, helpful and answered all the questions that I wanted to know the answers to.