Connor in Wilmington Connor in Wilmington, Ma. location was great!!!! He was courteous and very helpful. I will be coming back as a repeat customer. Thanx Conner!!

Truck Sale Enterprise At the end of January I started looking for a box truck. I went to the Enterprise location in San Leandro,CA. No one else will help you except the remarketing manager. She quickly dismissed me by saying that she could not sell me a truck without commercial insurance. I didn't understand how you get insurance before the vehicle. My mother and I returned the next week. This time she was friendly and helpful. She offered different finance options. When told it would be cash, she offered to show me what was on the lot. The trucks were not what I was looking for, she promised to locate one for me. She didn't answer my calls or return them. Only after I called the office and complained, she would text. I found a truck in Los Angles and it was transported to San Leandro. I obtained insurance and took the truck on 2/28/24. On 4/24 I recieved a text saying, "We were unable to complete the initial transfer. We just need the VIN verification completed and a smog and weight test". My question is, why wasn't this done before delivering the truck to me? DMV has been waiting for this infomation for about a month and a half. My appointment to bring the truck back was 4/25 at 11am. At 10:30 am the mechanic called, asking me to come at noon. As I am driving, someone called saying that I was suppose to be in Fremont. While I am in the office trying to get this cleared up, the mechanic drives up. Is this any way to run a business? Does any body know what they are doing. Why is only ONE person able to sell trucks. I plan on writing a letter to the CEO about the shabby business practices of Enterprise. This is my last dealings with them.

One-way rental was perfect Needed a one-way rental car from California to Montana, requested an SUV. SUV was there waiting, no problem with vehicle at all. At the Fresno Airport Enterprise location they said if reserving car with debit card only, must have a return flight but when I explained I'm not flying back, I'm driving, the manager fixed it so I could get the vehicle. As always, very polite and helpful.

Cost increase and bad client support We went through you VIPCars, in order to get a fair price on our rental. Price advertised online: GBP 277.19 When we arrived at Enterprise Waverley Train Station, we were chattered on in English, and it's far from easy for a French person to understand what the staff were trying to do to us. Naturally, they urge us to buy an additional warranty: well done! But on VIPCars, we said we wanted to return the car to Edinburgh airport. But they didn't respect that on the contract, even though I'd mentioned it to the agent at the station... So we had to call them the day before the drop-off to make the correction, and we were charged more than GBP 50! What's more, we had to call 2 times because the 1st operator hung up on us first without giving us any satisfaction. But beyond all that, the real price of the car and the service is not respected at all. Finally, we actually paid GBP 431 with Enterprise. So we're very disappointed. We really feel like we're being taken advantage of, like cash cows at their mercy.

I would give no stars if I could I would give no stars if I could. I made my reservation online and even paid for the insurance but when I got there, I was told that my vehicle was not on a lot because they could not call to confirm my reservation. They told me I did not give my phone number which was not true. However, I ended up with a lower valued vehicle as a last resort which another customer Graciously let us have. And they wanted to charge us for the full amount. End of story I will never ever go to enterprise again and I called three times asked to speak to someone on the escalation team and surprisingly no one ever got back to me.