Waste of time dealing with him I requested a status match, which should be automatic as I have top-tier status in the major rental companies programs. I thought I would give them a try . It was a Total waste of time as they kept asking for more information even though I sent them the documentation needed. So I just didn’t bother even giving them a try. No wonder they are a third tier company.

I would give no stars if I could I would give no stars if I could. I made my reservation online and even paid for the insurance but when I got there, I was told that my vehicle was not on a lot because they could not call to confirm my reservation. They told me I did not give my phone number which was not true. However, I ended up with a lower valued vehicle as a last resort which another customer Graciously let us have. And they wanted to charge us for the full amount. End of story I will never ever go to enterprise again and I called three times asked to speak to someone on the escalation team and surprisingly no one ever got back to me.

Amazing customer service Customer service was amazing! Quick pick up easy transaction, hassle free pick up and drop off. Dhruv at Park Road Loughborough knew his stuff and is a credit to the company.

Avoid Enterprise Rentals, many more options Unfortunately this is one of the most unfriendly and unprofessional Enterprise locations I've ever seen. I needed a rental for a couple days for a minor fender bender.... I've used Enterprise exclusively because my past experience has been great with no hassle. Fast forward today, I was not able to rent a car. Long story short, my cc was compromised 2 days ago so I was using my wife's cc, same last name, same address but a problem... ok, so I'll use a debit, however not before having to provide several names , references etc.... so, forget it, I took an uber and I'll rent someplace else... ah... the good old days of service and common sense ha e long gone...

Enterprise Never Again Rented car thru our company for conference 5 hours away. Rental car broke down 1.5 miles from hotel, puttered remaing mile to hotel.. Took tow truck 3.5 hrs to get car. Enterprise sent link for Uber driver to take us to airport to get replacement the next day after our conference. Arrive at airport Enterprise 1700. They knew nothing about us and did not have a car ready. 1800 given tiny car Hyundai for 4 women and luggage. When we explained we can't all fit with luggage were told to go to another Enterprise tomorrow so we can leave town. I was shocked. Pitiful customer service. They obviously don't care.