Be Aware of this Enterprise location Be aware of this 2428 Princess Anne Rd. Virginia Beach, VA 23456, Enterprise location. They will fraudulently charge you the damage that you didn’t cause. My full-time student son rented a 2021 Nissan Rouge due to a non-fault accident. AC center vent was already damaged when he rented the vehicle. They billed him a total of $298.69 including $50 administrative fee for something he did not damage. If you cannot prove the damage, they will threaten you that the payment will be going to the collection when you fail to pay. They will try to make you pay by harassing you with phone calls, emails, and letters in the mail from their damage recovery unit but the location of the business will ignore to handle the situation. The damage should have been managed and fixed BEFORE they lend any customers and we should never be charged for their lack of responsibility and regular maintenance. We’ve used Enterprise for many years. We are disappointed with their customer service this time and we will never use them again in the future.

Connor in Wilmington Connor in Wilmington, Ma. location was great!!!! He was courteous and very helpful. I will be coming back as a repeat customer. Thanx Conner!!

Enterprise robbed my disabled husband Enterprise robbed my disabled husband, we called, made multiple claims, were waiting on a manager call, nothing has been done. We will be contacting a lawyer to further assist us. We have both been harassed, hung up, mocked, treated like nothing, robbed, lied to and lied about. This company is very evil.

Poor company shocking Had two vehicles since Friday both broken down. Poor quality of vehicle and then no vehicles at any branch locally(northwest) to swap me in to. Don’t waste your money if you have places to be

Waste of time dealing with him I requested a status match, which should be automatic as I have top-tier status in the major rental companies programs. I thought I would give them a try . It was a Total waste of time as they kept asking for more information even though I sent them the documentation needed. So I just didn’t bother even giving them a try. No wonder they are a third tier company.