Terrible service Terrible service, WE rented a car from one of their offices in Panama city beach. WE got the confirmation and the number was 1562203975.We showed up on the address mentioned in the reservation. Just to be informed that it was the wrong address - and that we should go to another address where our car would be ready. we then called another Uber and drove around 11 miles to the new location. when we arrived there we just were informed that they had no cars at all. we asked why they at least not have tried to call and they just answred that they were sorry but their system coulkd not handle an international phonenumber. So all in all we did just spend around 80 dollars on Ubers/taxis without getting any any rental car at all.

Enterprise Never Again Rented car thru our company for conference 5 hours away. Rental car broke down 1.5 miles from hotel, puttered remaing mile to hotel.. Took tow truck 3.5 hrs to get car. Enterprise sent link for Uber driver to take us to airport to get replacement the next day after our conference. Arrive at airport Enterprise 1700. They knew nothing about us and did not have a car ready. 1800 given tiny car Hyundai for 4 women and luggage. When we explained we can't all fit with luggage were told to go to another Enterprise tomorrow so we can leave town. I was shocked. Pitiful customer service. They obviously don't care.

Reserved for a full size car Reserved for a full size car, they gave me a Nissan Kick (very small). Passenger seat forward and reverse adjust broken. Uncomfortable ride for two of my passengers. Reported to Enterprise when returned the rental, all they said was we will take a look at it. Also, They Charged me an extra day because I couldn’t get the rental back during their business hours because they closed on Saturday @ 1:00 pm. I brought the rental back @ 5:20 and they told me to drop the keys through a drop slot at the door. I’m just glad we didn’t break down, whoever their mechanic is might need to brush up on their A.S.E. Certification skills, if they even have one. There was water topped off in the radiator reservoir instead of radiator fluid. It could have evaporated and caused overheating and water alone causes rust in the system. And another thing, the oil was over filled, overfilled oil can cause excessive oil pressure and cause your oil to leak.

Waste of time dealing with him I requested a status match, which should be automatic as I have top-tier status in the major rental companies programs. I thought I would give them a try . It was a Total waste of time as they kept asking for more information even though I sent them the documentation needed. So I just didn’t bother even giving them a try. No wonder they are a third tier company.

Enterprise robbed my disabled husband Enterprise robbed my disabled husband, we called, made multiple claims, were waiting on a manager call, nothing has been done. We will be contacting a lawyer to further assist us. We have both been harassed, hung up, mocked, treated like nothing, robbed, lied to and lied about. This company is very evil.