Truck Sale Enterprise At the end of January I started looking for a box truck. I went to the Enterprise location in San Leandro,CA. No one else will help you except the remarketing manager. She quickly dismissed me by saying that she could not sell me a truck without commercial insurance. I didn't understand how you get insurance before the vehicle. My mother and I returned the next week. This time she was friendly and helpful. She offered different finance options. When told it would be cash, she offered to show me what was on the lot. The trucks were not what I was looking for, she promised to locate one for me. She didn't answer my calls or return them. Only after I called the office and complained, she would text. I found a truck in Los Angles and it was transported to San Leandro. I obtained insurance and took the truck on 2/28/24. On 4/24 I recieved a text saying, "We were unable to complete the initial transfer. We just need the VIN verification completed and a smog and weight test". My question is, why wasn't this done before delivering the truck to me? DMV has been waiting for this infomation for about a month and a half. My appointment to bring the truck back was 4/25 at 11am. At 10:30 am the mechanic called, asking me to come at noon. As I am driving, someone called saying that I was suppose to be in Fremont. While I am in the office trying to get this cleared up, the mechanic drives up. Is this any way to run a business? Does any body know what they are doing. Why is only ONE person able to sell trucks. I plan on writing a letter to the CEO about the shabby business practices of Enterprise. This is my last dealings with them.

Amazing customer service Customer service was amazing! Quick pick up easy transaction, hassle free pick up and drop off. Dhruv at Park Road Loughborough knew his stuff and is a credit to the company.

Waste of time dealing with him I requested a status match, which should be automatic as I have top-tier status in the major rental companies programs. I thought I would give them a try . It was a Total waste of time as they kept asking for more information even though I sent them the documentation needed. So I just didn’t bother even giving them a try. No wonder they are a third tier company.

Worst car rental company Worst car rental company. Even with a confirmed reservation weeks in advance, the only message upon arrival to the rental counter in Paris, was that they did not have the car available, sorry for that. Such poor service seemed to be the norm, and the employees did not care one bit. Several others were given the same message. Stay as far away from Enterprise as possible.

Connor in Wilmington Connor in Wilmington, Ma. location was great!!!! He was courteous and very helpful. I will be coming back as a repeat customer. Thanx Conner!!