Wrong part sent as others mentioned, $120 return fee on $172 item I had the exact same experience as someone else mentioned. Ordered part for correct model 2008 year for my Wrangler. They sent confirmation of model year 2011. I didnt notice until item got here and I got it out of package. Now they are asking >$100 for return on a $172 item. I have ordered a replacement 3 biz days ago and havent heard from them yet.

Morris 4x4 is a great parts supplier! I've purchased quite a few parts from Morris 4x4 Center, and I've been extremely happy with each purchase. (And that's why I keep using them!) They generally have what I need in stock, and my purchases arrive earlier than scheduled and very well packaged. I appreciate their attention to detail and I highly recommend them for your Jeep parts.

terrible customer service and returns Called for rear pinion yoke and the rep found the correct one. They shipped the wrong one (different #) so I sent it back. Weeks later I still get the same 2 to 4 business days till the next thing happens. They even said the return rules changed the day they received the item back. They keep piling the stuff. They are a 3rd party seller that has very poor customer service. I've been in this business over 50 years and they are in the bottom 1%. do not deal with this company!

STAY AWAY FROM THIS COMPANY Ordered a trektop nx for my jl wrangler was told it was in stock ready to ship. They IMMEDIATELY charged my card the $1001.64 THEN the next day I get an E mail the product was out of stock! BUT It seems this is all NORMAL behavior for this company if you read the other reviews like I should have but did not. Non existent customer service AND the website is conveniently down. Once they have your money they disappear...No one will answer the phone or even reply to E mails. So I as others have done resorted to calling my card company to report fraud and wait for them to sort it out. No wonder the better business bureau has given them an F rating!!! NEVER AGAIN!!!

Orders and customer service After having a breakdown, I called to submit an order to have it overnighted to me. After being promised that no problem it'll be on its way you'll get the tracking number soon. I never received the tracking numbers.. The website says they're open till 7:00 p.m. eastern time, I tried calling several times between 4:00 and 7:00 in the voicemail says they were closed. I called on Monday and spoke to another customer service rep who said oh no problem they would be shipped out tomorrow and I asked to speak to a supervisor. Again, the parts were not shipped and the supervisor never called. So, I have now canceled the order in order from someone else and vow to never ever deal with Morris 4x4 again.