the maxjax took a beating in transit the maxjax took a beating in transit, decals were all scratched along with the paint in some areas, no instructions in the box ?, had to google it to find them and then the assembly of the safety catches was not shown and had to just figure it out which is kind of dangerous ?, the lift works good and i was a mechanic for 25 years but for someone not familiar with automotive they are going to struggle a bit !

I bought anchors and a lift through … I bought anchors and a lift through eBay. Both showed to be in stock. When neither item showed to have shipped 5 days later, I emailed the company. That's when I was notified that the lift was in back order for another 5 weeks. The anchors dis ship out 8 days after I ordered and paid, but they did not have bolts. I emailed the company asking why there were no bolts for anchors. I have not heard back from MaxJax yet.

No notification whatsoever that order was backordered The lift I ordered on November 20th is out of stock until January 5th, and this company couldn’t take the time to send me an email to let me know. To make matters even worse, they charged my debit card on the day if the order. Not a great way to start tha relationship with a new customer

So far I have not had a good experience … So far I have not had a good experience with this company nor the actual product. When I placed the order over the phone 11/7/2017 it was not addressed that some of the items were on back order and that it would take an additional 3 weeks before the lift would ship. Once it finally shipped on 11/27/17, it was 2 days late from the original "date of arrival posted." When the items finally arrived not only were both of the columns damaged (scratched and dented) but the hydraulic power unit and reservoir were lost in transit. So far I am not impressed with this company nor the Shipping company that they offer. Once I am able to actually use the product I will let everyone know of what I think. As it stands, based upon my own experience I would say "Do Not waste your time on this mfg!"

poor and uncaring customer service poor and uncaring customer service. ordered product on 11/08, called after ordering and told 2-3 day delay. no further contact. now on 11/28 tried to cancel order. they now claim it's with a 3rd party shipper and will be here tomorrow. I paid extra to be notified in advance. I was told my location, wasn't a problem when I ordered and paid all the extras for delivery. so they did not keep me updated, they were no where on time, after 4 people it was you'll be 'overcharged' on restocking fees because of their poor service. when you pay for their so called 'better' service, you would assume it at least acceptable service. I copied your 'standard pricing' and the 'extras pricing' big difference and the person I talked with stated days, not weeks.