Can not get a straight answer out of… Can not get a straight answer out of them. Will not respond to emails. Finally gave up because no one would get back to me. Awful experience go any where else. Seriously. Anywhere.

Never got a contract I could sign as… Never got a contract I could sign as the contract never reflected the terms I required. When asked where you located there was no response. Price continue d to increase daily. Planned tour was ultimately cancelled

Communication issues Communication issues - I thought the driver who showed up was amazing! He came with water bottles and was great for all attendees. However, the communication leading up to the event was lacking. I felt panicked in that I was the one constantly reaching out to get the drivers phone number, etc information. I was worried about the pick up location and tried to call and email to specify. The communication with the main office was lacking on these matters was non-existent. I had to call 7 times one day for an answer (which didn't happen until I called from another line). I was extremely disappointed in the lack of reply from any email I sent, in that I barely ever received a reply. Frustrating experience, EXCEPT for Frank who was a wonderful driver for us in Madison, WI. Thanks Frank!!

Not a great customer service experience I started off calling for a quote, in which I was quoted $890 over the phone. I asked if that included gratuity, and the representative said no. I asked if they could send the quote to my email address, and the rep said yes, but only if I send her the details in writing about my trip (even though I had just gone through everything over the phone). After that, I sent the email with trip details, then had to call back twice to receive the quote via email. I received it about 6 hours after I placed my original phone call. When I received the quote, it was about $400 more than what I was quoted over the phone - and the rep did not tell me that her over the phone didn't include fuel surcharges, additional driver gratuity, an admin fee, etc. I would appreciate when I call to get a quote over the phone that the FULL amount is disclosed. Because there is limited availability elsewhere, I have decided to move forward with the estimate. I have provided my credit card information, but have not received any confirmation or receipt for the transaction. It's been a poor experience so far.

Poor Customer Service Estimate did not match formal quote even though details did not change. Was not apprised of fuel charge and upfront added gratuity. Does not respond to emails. Working from a different state. We'll be looking for someone in Georgia with better customer service.