Not responsive Tried to contact company to get a quote. They were not very responsive and when we finally Booked the bus they called to cancel. Very frustrating. Would not use again.

Prompt Charters competitive on the surface but be attentive to details Prompt Charters provided generally reliable service and helped when they were not able to provide the promised mini-charter bus. The price originally quoted was very good, but then the final charges included an 18% gratuity and a 12% fuel charge which had not been disclosed prior to the contract being tendered. Since we were at a late date to our trip, we were a bit over a barrel. Also, the communication with them has been moderately frustrating because I have not been able to obtain a receipt for the final charges after several requests.

Nah bro bro, communication should be key but it AINT Mf awful b. Alright real talk, these mfs don't even know how to talk!! Customer service? WACK! Availability? WACK! Quote confirmations? WACK! Stick with uber cuz these guys aint it fr fr.

Communication issues Communication issues - I thought the driver who showed up was amazing! He came with water bottles and was great for all attendees. However, the communication leading up to the event was lacking. I felt panicked in that I was the one constantly reaching out to get the drivers phone number, etc information. I was worried about the pick up location and tried to call and email to specify. The communication with the main office was lacking on these matters was non-existent. I had to call 7 times one day for an answer (which didn't happen until I called from another line). I was extremely disappointed in the lack of reply from any email I sent, in that I barely ever received a reply. Frustrating experience, EXCEPT for Frank who was a wonderful driver for us in Madison, WI. Thanks Frank!!

Incommunicative & Unprofessional Incommunicative I had submitted an online query regarding a minibus hire for a company event. I never heard back, so I called the customer service line. The representative just answered "Hello?" without identifying the company, so I wasn't even sure I had the right number. I told him we needed to get a quote. He had to look in their email trash to find the email that had been sent to me, which I never received initially, which provided the quote. This poor experience in just obtaining a quote does not make me feel very confident about using this service.