Poor Customer Service Estimate did not match formal quote even though details did not change. Was not apprised of fuel charge and upfront added gratuity. Does not respond to emails. Working from a different state. We'll be looking for someone in Georgia with better customer service.

I would give five stars, but... I would give five stars, but it was difficult to get a response when we were inquiring about the service. We had to give a credit card with the contract - THEN - they said they would check availability (I thought the contract and credit card were securing the service). The other thing is the cost was very high, but by the point we found out that they did have availability, we were running out of time.

A Failure on all levels Nobody that I talked to had even a basic understanding of English. They confused very simple common names and basic directions. Their first invoice listed an acceptable price but their second was absurdly overpriced. The reason for the second bill was because, they do not understand basic English. Once the bill arrived, they included over $1,300.00 worth of surprise charges and faulty math. Me and my company will never use this company again.

Prompt Charters competitive on the surface but be attentive to details Prompt Charters provided generally reliable service and helped when they were not able to provide the promised mini-charter bus. The price originally quoted was very good, but then the final charges included an 18% gratuity and a 12% fuel charge which had not been disclosed prior to the contract being tendered. Since we were at a late date to our trip, we were a bit over a barrel. Also, the communication with them has been moderately frustrating because I have not been able to obtain a receipt for the final charges after several requests.

Incommunicative & Unprofessional Incommunicative I had submitted an online query regarding a minibus hire for a company event. I never heard back, so I called the customer service line. The representative just answered "Hello?" without identifying the company, so I wasn't even sure I had the right number. I told him we needed to get a quote. He had to look in their email trash to find the email that had been sent to me, which I never received initially, which provided the quote. This poor experience in just obtaining a quote does not make me feel very confident about using this service.