Communication issues Communication issues - I thought the driver who showed up was amazing! He came with water bottles and was great for all attendees. However, the communication leading up to the event was lacking. I felt panicked in that I was the one constantly reaching out to get the drivers phone number, etc information. I was worried about the pick up location and tried to call and email to specify. The communication with the main office was lacking on these matters was non-existent. I had to call 7 times one day for an answer (which didn't happen until I called from another line). I was extremely disappointed in the lack of reply from any email I sent, in that I barely ever received a reply. Frustrating experience, EXCEPT for Frank who was a wonderful driver for us in Madison, WI. Thanks Frank!!

The worst customer service and 1000$ Up charge I tried booking by calling, they told me to send an email in because it’s quicker. I sent 3 emails before calling back and then telling me the same thing. I then tell them I’ve sent many emails already with no reply. They find my name finally and give me a quote for 1600$. I tell them I’d like to move forward. The bill they send me says almost 2600$! Even though it’s about 1000$ more expensive than told, I bite the bullet anyways and send my payment info to them. This was 5-6 days ago mins you. I emailed them about 5 times since looking for some kind of confirmation or receipt to no reply once again. These are the laziest, least helpful people and I would highly recommend going somewhere else for your transportation needs. These people clearly can’t handle what little customer service is expected.

Nah bro bro, communication should be key but it AINT Mf awful b. Alright real talk, these mfs don't even know how to talk!! Customer service? WACK! Availability? WACK! Quote confirmations? WACK! Stick with uber cuz these guys aint it fr fr.

The company gave me a quote that was… The company gave me a quote that was within my price range and ended up charging almost double in hidden fees such as an absurd admin fee!

Not a great customer service experience I started off calling for a quote, in which I was quoted $890 over the phone. I asked if that included gratuity, and the representative said no. I asked if they could send the quote to my email address, and the rep said yes, but only if I send her the details in writing about my trip (even though I had just gone through everything over the phone). After that, I sent the email with trip details, then had to call back twice to receive the quote via email. I received it about 6 hours after I placed my original phone call. When I received the quote, it was about $400 more than what I was quoted over the phone - and the rep did not tell me that her over the phone didn't include fuel surcharges, additional driver gratuity, an admin fee, etc. I would appreciate when I call to get a quote over the phone that the FULL amount is disclosed. Because there is limited availability elsewhere, I have decided to move forward with the estimate. I have provided my credit card information, but have not received any confirmation or receipt for the transaction. It's been a poor experience so far.