Prompt Charters competitive on the surface but be attentive to details Prompt Charters provided generally reliable service and helped when they were not able to provide the promised mini-charter bus. The price originally quoted was very good, but then the final charges included an 18% gratuity and a 12% fuel charge which had not been disclosed prior to the contract being tendered. Since we were at a late date to our trip, we were a bit over a barrel. Also, the communication with them has been moderately frustrating because I have not been able to obtain a receipt for the final charges after several requests.

Incommunicative & Unprofessional Incommunicative I had submitted an online query regarding a minibus hire for a company event. I never heard back, so I called the customer service line. The representative just answered "Hello?" without identifying the company, so I wasn't even sure I had the right number. I told him we needed to get a quote. He had to look in their email trash to find the email that had been sent to me, which I never received initially, which provided the quote. This poor experience in just obtaining a quote does not make me feel very confident about using this service.

Looks elsewhere Overall: - Communication was poor - Lack of transparency is pricing made it difficult to know what I was being charged - Driver was nice and professional Customer service was abysmal. They are slow to respond to requests via email, and aren't able to give clear information via phone. When I was finally provided a quote, I was given no information on how to secure the reservation. After multiple attempts to contact the company, I finally received a response and was told the vehicle I received the quote for wasn't even available. After additional back and forth, I received a new quote for something they had in stock, but after confirming the details a few days later, was provided a different amount. I repeatedly asked for images of the vehicle I had secured and the contact information for the driver which was never provided. The driver was nice, so that was a positive, but the rest of the experience was bad.

The company gave me a quote that was… The company gave me a quote that was within my price range and ended up charging almost double in hidden fees such as an absurd admin fee!

The worst customer service and 1000$ Up charge I tried booking by calling, they told me to send an email in because it’s quicker. I sent 3 emails before calling back and then telling me the same thing. I then tell them I’ve sent many emails already with no reply. They find my name finally and give me a quote for 1600$. I tell them I’d like to move forward. The bill they send me says almost 2600$! Even though it’s about 1000$ more expensive than told, I bite the bullet anyways and send my payment info to them. This was 5-6 days ago mins you. I emailed them about 5 times since looking for some kind of confirmation or receipt to no reply once again. These are the laziest, least helpful people and I would highly recommend going somewhere else for your transportation needs. These people clearly can’t handle what little customer service is expected.