Be aware of the superfine print Be aware of the superfine print! We saw a deal listed as "Great" for the car we were interested in buying, and visited Echo Park to test drive/buy the car. It wasn't until we asked for the purchase order that we discovered an added fee for some "Paint Protection". NOT listed on the Autotrader ad - apparently is IS listed on Echo Park's website... if you scroll all the way to the bottom. They refused to remove the fee.

We are still waiting on our tag!! 2 1/2 months later! We are still waiting on our license plate. Purchased a truck on March 10, 2021 from the Greenville, SC location. We followed the directions EXACTLY as we were told when we signed the paperwork (pay property taxes, send in via email and a tag would be requested immediately). Our first temporary tag expired 45 days later and was renewed. We were told there was a title issue in Texas and it would be handled right away. Here it is 75 days later and we are still waiting on a tag and Echopark refuses to return phone calls or emails. The DMV has no record of any paperwork being turned in. Will NEVER do business with Echopark again and will definitely not recommend them to anyone.

Don't stay away from this place....RUN Don't stay away from this place....RUN. Checking on vehicle availability means nothing as you will be told it is available just to get you into their store. They confirmed 2x during the day with me that the car I was interested in was still available. After driving a hour to the dealership, guess what... Shoddy operation, typical bait and switch. Too many other options to purchase a vehicle from a more reputable dealer. If trust matters, then find another place to purchase your next vehicle.

Upselling and can't get vehicle licensed. Horrible customer service My son bought a truck here. Thank goodness my husband was available to help him with the final paperwork. The finance guy had sold him on a "care package" that would've significantly increased his loan and took advantage of a young man buying his first vehicle. Now we are dealing with delay after delay while attempting to get the title so that we can register the vehicle. Echopark makes nothing but excuses. It has been over two months and still waiting. All we get is apologies but no action. Customer service after you sign the dotted line is atrocious.

George Harris I Was Impressed! I was positively impressed on my first ever visit to EchoPark Charlotte. It was different because I first had to set an appointment. Everything went as planned since they did have me listed as an expected visitor. I met George Harris, who turned out to be a knowledgeable and attentive salesman. Upon my next day visit, I arrived back and found my selected vehicle was all ready for me to drive it off the lot. The deal negotiating stage was smoother and more non-combative than I had prepped myself to expect. When finished, we wrapped up a win-win situation.