Great customer support Updated review (March 22nd, 2023)... I just had the most amazing talk with a representative from the company Detroit Axel. A few weeks ago I had accidentally ordered the wrong set of rotors and brake pads from the Detroit Axel company, thru the Amazon website. And after realizing that the parts were not a perfect fit for my vehicle, i decided to return it. However, I was denied a refund (by amazon). But lucky for me, as soon as the company Detroit Axle became aware of my negative encounter with Amazon, they immediately tried to reach out to me via different platforms. Today I finally got the chance to speak with a representative from Detroit Axel, her name was Alexa. She was very professional and gave me the opportunity to express myself by listening to my side of the story. She made me feel very important. After listening to my story, and reviewing the case, she offered to refund me the money, opposing Amazon's decision. Thank you Alexa! (5 stars for u). I am very impress with the way Detroit Axel stand behind their products. Is very hard to find a company with decent prices and most importantly great customer support. Previous review (March 20th, 2023)... I'm a part time mechanic. And have purchased parts from Detroit Axle before. But lately my experience has been terrible. Detroit Axle started as a small aftermarket parts shop near the Rouge Plant in Dearborn, Michigan in 1990. They are popular for selling parts at moderate prices. But for the last few years the quality of their products have been deteriorating at a rapid pace, and their warranty is practically non exciting. On January 2023 I ordered a complete set of rotors and brake pads. Items arrived a few days late. After arrival I Installed it and then realized that the parts sent to me were not the right fit to my car. And to make things worst the brake pads arrived defective: The metal plate detached loose from the pad. Luckily for my experience I caught this flaw before driving away. Otherwise, it could had been my life or someone else's. After returning the set back, the seller (Detroit Axle) decided not to reimburse me. Because they claim that the parts were used. The only visual wear was created during the installation process. But the vehicle was NEVER driven. Not only did they not refund me the money, but they also decided to keep the returned parts. So I ended up with no money and no parts. It was a "win win" for them. Well played Detroit Axle, congratulations. The company DETROIT AXLE is currently been investigated by the BETTER BUSINESS BUREAU (BBB). BBB is currently advertising Detroit Axle as a company with a grade "F". As of March 2023 Detroit Axle have received 228 legal complaints in the last 3 years. 58 complaints which happened within the last 12 months alone! I WOULD NOT recommend buying from this company just to save some money. I highly suggest to stay away. If you find yourself in a desperate situation and do decide to buy from Detroit Axle, please educate yourself and take all precautions before driving your vehicle.

DO NOT! DO NOT...... PURCHASE! YOU'VE BEEN WARNED! I purchased a pair of rear shock absorbers from parts geek for my 09 Focus. After installation I took off driving and they immediately failed within a minute 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬! I will (FOR NOW ON) pay attention to the reviews. Based on what I know, how is this company able to operate selling shotty defective parts? I mean, lives are on the line here! WTH Detroit Axle?

I’m a utility worker and had to perform… I’m a utility worker and had to perform some maintenance at 2000 w. Eight mile rd. Location. Maintenance man “Dave j. Could not have been nicer, or more helpful to get our crew anything we needed so we could complete our work. Did not get names of managers the day we did the job, but they also were very helpful. Thanks Dave and Detroit axle.

Avoid if you’re on a time crunch. Ordered front end suspension kit on 3/14. Website claims all orders will be shipped by 2pm the next business day. On 3/18, I get notification the kit has “shipped”, but on checking the tracking, it was just a generated label - nothing has actually shipped. Today, 3/20/24, fedex had still not received the package. I talked to representative Amy from Detroit Axle and was told that the item is not in stock and is being transferred to their Texas warehouse and would be another 3-5 days. No offer of quicker shipping. No explanation of why I wasn’t told a week ago that the parts weren’t actually in stock. This is absolutely ridiculous. Avoid this company if you’re on any sort of timeline as they do not care.

Stay away from this company When I had issues, their customer service did everything they could to Not assist me. The supervisor was argumentative and contradicted himself. In the end, I wasted time and money on parts and labor for nothing. Warranty is only good if it's honored. Spend your money elsewhere! If I can leave a negative star review I would.