Great customer support Updated review (March 22nd, 2023)... I just had the most amazing talk with a representative from the company Detroit Axel. A few weeks ago I had accidentally ordered the wrong set of rotors and brake pads from the Detroit Axel company, thru the Amazon website. And after realizing that the parts were not a perfect fit for my vehicle, i decided to return it. However, I was denied a refund (by amazon). But lucky for me, as soon as the company Detroit Axle became aware of my negative encounter with Amazon, they immediately tried to reach out to me via different platforms. Today I finally got the chance to speak with a representative from Detroit Axel, her name was Alexa. She was very professional and gave me the opportunity to express myself by listening to my side of the story. She made me feel very important. After listening to my story, and reviewing the case, she offered to refund me the money, opposing Amazon's decision. Thank you Alexa! (5 stars for u). I am very impress with the way Detroit Axel stand behind their products. Is very hard to find a company with decent prices and most importantly great customer support. Previous review (March 20th, 2023)... I'm a part time mechanic. And have purchased parts from Detroit Axle before. But lately my experience has been terrible. Detroit Axle started as a small aftermarket parts shop near the Rouge Plant in Dearborn, Michigan in 1990. They are popular for selling parts at moderate prices. But for the last few years the quality of their products have been deteriorating at a rapid pace, and their warranty is practically non exciting. On January 2023 I ordered a complete set of rotors and brake pads. Items arrived a few days late. After arrival I Installed it and then realized that the parts sent to me were not the right fit to my car. And to make things worst the brake pads arrived defective: The metal plate detached loose from the pad. Luckily for my experience I caught this flaw before driving away. Otherwise, it could had been my life or someone else's. After returning the set back, the seller (Detroit Axle) decided not to reimburse me. Because they claim that the parts were used. The only visual wear was created during the installation process. But the vehicle was NEVER driven. Not only did they not refund me the money, but they also decided to keep the returned parts. So I ended up with no money and no parts. It was a "win win" for them. Well played Detroit Axle, congratulations. The company DETROIT AXLE is currently been investigated by the BETTER BUSINESS BUREAU (BBB). BBB is currently advertising Detroit Axle as a company with a grade "F". As of March 2023 Detroit Axle have received 228 legal complaints in the last 3 years. 58 complaints which happened within the last 12 months alone! I WOULD NOT recommend buying from this company just to save some money. I highly suggest to stay away. If you find yourself in a desperate situation and do decide to buy from Detroit Axle, please educate yourself and take all precautions before driving your vehicle.

Rotors Appear ok.... Pads terrible quality.. Beware! I Purchased New Rotors and Pads for my 2015 Subaru Forester.. Although the rotors appear to be ok, the pads are absolute junk!... They are very poor quality and that was immediately evident with the squeaking and grinding noise. I ended up replacing the pad with high quality Bosch Pads.

Good experience I ordered the wrong rotors, they took care of me and straightened everything out. They even paid half of my return shipping! the parts i got are very good quality. Thank you, Sal, from customer service.

LIARS & DODGERS‼️ Oct. 2019 purchased a set of wheel hub assemblies via eBay. I used only one on the left side due to an accident requiring replacement of the strut and CV drive shaft as well but setting the other in storage as backup in case the wheel bearing I didn't change did go out. That hub needed changed a week ago (2022 now), put in the spare hub and found by process of elimination the noise (roulette wheel click) was coming from the wheel bearing in the assembly. This whole time I haven't problem one with the other side but this one shows a defect, most likely in the race seal or a misplaced bearing in the race seat which happens during pressing at times. I use to work for Timken for 12 years in Quality Control. I contacted these people with a couple of questions about the possibility the seal and race seat making the noise but never got an answer to the questions. They did however mention I had already claimed a Warranty Claim on that order which of course I hadn't considering the second hub was my spare just in case. They went on to tell me their records show I called into their Customer Service number in September 2020 making the claim but never once gave me the phone number of record I allegedly called from nor the UPS tracking number of their shipment. ALL BS LIES OF COURSE, A DODGE‼️ Parts can have defects and I know because I saw them all the time at Timken. You don't tell a business owner who keeps stellar records and contacts the shippers to track down shipments that they already made a claim just to not do your job‼️ I FIRE EMPLOYEES WHO IRK MY CLIENTS BECAUSE THOSE CLIENTS ARE OUR LIVELIHOOD‼️ I RECOMMEND THAT PEOPLE AVOID THIS COMPANY LIKE THE PLAGUE‼️

STAY AWAY FROM THESE CROOKS... STAY AWAY FROM THESE CROOKS... Ordered part according to the web site information, part received was the wrong part due to incorrect information on their site.. Contacted customer service, returned as requested and when I called to get refund, they charged me a $30 restocking fee for them sending me the wrong product. True rip off.