Alex Todd
GBAvoid if you’re on a time crunch. Ordered front end suspension kit on 3/14. Website claims all orders will be shipped by 2pm the next business day. On 3/18, I get notification the kit has “shipped”, but on checking the tracking, it was just a generated label - nothing has actually shipped. Today, 3/20/24, fedex had still not received the package. I talked to representative Amy from Detroit Axle and was told that the item is not in stock and is being transferred to their Texas warehouse and would be another 3-5 days. No offer of quicker shipping. No explanation of why I wasn’t told a week ago that the parts weren’t actually in stock. This is absolutely ridiculous. Avoid this company if you’re on any sort of timeline as they do not care.
Jon Mitch
GBDO NOT! DO NOT...... PURCHASE! YOU'VE BEEN WARNED! I purchased a pair of rear shock absorbers from parts geek for my 09 Focus. After installation I took off driving and they immediately failed within a minute 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬! I will (FOR NOW ON) pay attention to the reviews. Based on what I know, how is this company able to operate selling shotty defective parts? I mean, lives are on the line here! WTH Detroit Axle?
Joseph Bonsignore
GBNew control arms with ball joints / No castle nuts or locking pins supplied Purchased a set of front control arms for a 2013 Honda Pilot. Quality is good, I'll give them that much. But, how do you sell control arms with pressed in ball joints without supplying a new castle nut & locking pin ? Also, how do you not include new control arm " stop bushings". This is all necessary parts for the SAFETY of the job. Detroitaxle said those parts are not included. WTH !!!! They gave me a paltry $ 10 buck refund. Lucky to get that. Had to order missing parts separately at a MUCH higher cost than $ 10 bucks. Was not going to re-use the old parts. Too dangerous. Advertisement never mentioned that these parts were " not included". Over 40 years as a mechanic.....never had control new control arms come without ALL needed parts. Lesson learned, the hard way. Time to sell my tools & pack it in. Too many sub-standard parts floating around. I'm not going to be responsible for the deaths of others due to sub-par auto parts. I lost money on this job, ( since I purchased new missing parts ). But I can sleep at night knowing the job was done right.
Dennis Walker
GBI’m a utility worker and had to perform… I’m a utility worker and had to perform some maintenance at 2000 w. Eight mile rd. Location. Maintenance man “Dave j. Could not have been nicer, or more helpful to get our crew anything we needed so we could complete our work. Did not get names of managers the day we did the job, but they also were very helpful. Thanks Dave and Detroit axle.
Jake Daniel
GBHorrible service I ordered parts they… Horrible service I ordered parts they didn't even print a label in 5 days I have a vacation going up and now I won't be able to go because of them don't buy from them ever