Horrible service I ordered parts they… Horrible service I ordered parts they didn't even print a label in 5 days I have a vacation going up and now I won't be able to go because of them don't buy from them ever

Bought a front suspension for my truck… Bought a front suspension for my truck off Amazon, the seller was Detroit Axle in a matter of months the rubber parts drastically cracked on every single part. The parts were sold with a 10-year warranty. I tried to get in touch with them, called them several times, they do not want to honor the 10-year warranty. They have other good parts just not these front suspensions. Horrible customer service!

New control arms with ball joints / No castle nuts or locking pins supplied Purchased a set of front control arms for a 2013 Honda Pilot. Quality is good, I'll give them that much. But, how do you sell control arms with pressed in ball joints without supplying a new castle nut & locking pin ? Also, how do you not include new control arm " stop bushings". This is all necessary parts for the SAFETY of the job. Detroitaxle said those parts are not included. WTH !!!! They gave me a paltry $ 10 buck refund. Lucky to get that. Had to order missing parts separately at a MUCH higher cost than $ 10 bucks. Was not going to re-use the old parts. Too dangerous. Advertisement never mentioned that these parts were " not included". Over 40 years as a mechanic.....never had control new control arms come without ALL needed parts. Lesson learned, the hard way. Time to sell my tools & pack it in. Too many sub-standard parts floating around. I'm not going to be responsible for the deaths of others due to sub-par auto parts. I lost money on this job, ( since I purchased new missing parts ). But I can sleep at night knowing the job was done right.

They shipped me incorrect parts and… They shipped me incorrect parts and then charged me to ship them back. I didn't charge them when I had to drive into town and get the correct parts myself. It was very inconvenient as I had been dropped off and actually needed to drive the car I was repairing.

LIARS & DODGERS‼️ Oct. 2019 purchased a set of wheel hub assemblies via eBay. I used only one on the left side due to an accident requiring replacement of the strut and CV drive shaft as well but setting the other in storage as backup in case the wheel bearing I didn't change did go out. That hub needed changed a week ago (2022 now), put in the spare hub and found by process of elimination the noise (roulette wheel click) was coming from the wheel bearing in the assembly. This whole time I haven't problem one with the other side but this one shows a defect, most likely in the race seal or a misplaced bearing in the race seat which happens during pressing at times. I use to work for Timken for 12 years in Quality Control. I contacted these people with a couple of questions about the possibility the seal and race seat making the noise but never got an answer to the questions. They did however mention I had already claimed a Warranty Claim on that order which of course I hadn't considering the second hub was my spare just in case. They went on to tell me their records show I called into their Customer Service number in September 2020 making the claim but never once gave me the phone number of record I allegedly called from nor the UPS tracking number of their shipment. ALL BS LIES OF COURSE, A DODGE‼️ Parts can have defects and I know because I saw them all the time at Timken. You don't tell a business owner who keeps stellar records and contacts the shippers to track down shipments that they already made a claim just to not do your job‼️ I FIRE EMPLOYEES WHO IRK MY CLIENTS BECAUSE THOSE CLIENTS ARE OUR LIVELIHOOD‼️ I RECOMMEND THAT PEOPLE AVOID THIS COMPANY LIKE THE PLAGUE‼️