john pham
GBStay away from this company When I had issues, their customer service did everything they could to Not assist me. The supervisor was argumentative and contradicted himself. In the end, I wasted time and money on parts and labor for nothing. Warranty is only good if it's honored. Spend your money elsewhere! If I can leave a negative star review I would.
Tile Marble Granite
GBBought a front suspension for my truck… Bought a front suspension for my truck off Amazon, the seller was Detroit Axle in a matter of months the rubber parts drastically cracked on every single part. The parts were sold with a 10-year warranty. I tried to get in touch with them, called them several times, they do not want to honor the 10-year warranty. They have other good parts just not these front suspensions. Horrible customer service!
Joseph Bonsignore
GBNew control arms with ball joints / No castle nuts or locking pins supplied Purchased a set of front control arms for a 2013 Honda Pilot. Quality is good, I'll give them that much. But, how do you sell control arms with pressed in ball joints without supplying a new castle nut & locking pin ? Also, how do you not include new control arm " stop bushings". This is all necessary parts for the SAFETY of the job. Detroitaxle said those parts are not included. WTH !!!! They gave me a paltry $ 10 buck refund. Lucky to get that. Had to order missing parts separately at a MUCH higher cost than $ 10 bucks. Was not going to re-use the old parts. Too dangerous. Advertisement never mentioned that these parts were " not included". Over 40 years as a mechanic.....never had control new control arms come without ALL needed parts. Lesson learned, the hard way. Time to sell my tools & pack it in. Too many sub-standard parts floating around. I'm not going to be responsible for the deaths of others due to sub-par auto parts. I lost money on this job, ( since I purchased new missing parts ). But I can sleep at night knowing the job was done right.
Jeremy Steiner
GBSTAY AWAY FROM THESE CROOKS... STAY AWAY FROM THESE CROOKS... Ordered part according to the web site information, part received was the wrong part due to incorrect information on their site.. Contacted customer service, returned as requested and when I called to get refund, they charged me a $30 restocking fee for them sending me the wrong product. True rip off.
Alex Todd
GBAvoid if you’re on a time crunch. Ordered front end suspension kit on 3/14. Website claims all orders will be shipped by 2pm the next business day. On 3/18, I get notification the kit has “shipped”, but on checking the tracking, it was just a generated label - nothing has actually shipped. Today, 3/20/24, fedex had still not received the package. I talked to representative Amy from Detroit Axle and was told that the item is not in stock and is being transferred to their Texas warehouse and would be another 3-5 days. No offer of quicker shipping. No explanation of why I wasn’t told a week ago that the parts weren’t actually in stock. This is absolutely ridiculous. Avoid this company if you’re on any sort of timeline as they do not care.