Radek Goska
GBDon't use Detroit Axle WARNING !!! All potential customers !!! I ordered the parts from D-A on Aug 24th. The shipping label was created the same day. 5 days later on Aug 29th my order got canceled. I spoke to the customer service (two different people): Person 1. The parts are out of stock. So It took them 5 days to check the inventory ? Person 2. The parts I ordered "had an issue of quality and we preferred to not send them out". The parts are still available in D-A web store. No information about availability nor quality issues.
Jeff Latham
GBThey shipped me incorrect parts and… They shipped me incorrect parts and then charged me to ship them back. I didn't charge them when I had to drive into town and get the correct parts myself. It was very inconvenient as I had been dropped off and actually needed to drive the car I was repairing.
him her
GBWorse customer service ever Worse customer service ever. They tell you you'll get an email with tracking and when you don't and you call they make you feel stupid for not having an order number, I never got one! Then the customer service representative will tell you they don't have time to email it because the phones are very busy! Retrain those horrible representatives.
John Quill
GBWorst customer service ever & they… Worst customer service ever & they can't speak clearly. I placed an order for a cv axle and I called them on 4th day about my order and they tell me it hasn't shipped yet, I was mad, so I told them to cancel since it hasn't shipped yet and to refund my $$$$. Customer service refused , I asked to speak to a supervisor and customer service tells me he busy and hung up on me. Way to treat your customers detroit axle. I work hard for my $$$ that you stole from me.
Jon Mitch
GBDO NOT! DO NOT...... PURCHASE! YOU'VE BEEN WARNED! I purchased a pair of rear shock absorbers from parts geek for my 09 Focus. After installation I took off driving and they immediately failed within a minute 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬! I will (FOR NOW ON) pay attention to the reviews. Based on what I know, how is this company able to operate selling shotty defective parts? I mean, lives are on the line here! WTH Detroit Axle?