Poor customer service, defective product My fiance bought me a roof rack for my FJ for Christmas from ilovebodykits.com. Shortly after Christmas, my dad and I attempted to assemble and install the rack. The rack feet would not fit flush to the roof no matter what we tried. My fiance attempted a few times to call with no answer. On 12.28.12 I submitted an official report that my product was defective. A few days later I received an email stating they were out of the office for the holiday and my report would be addressed in the next few days. Two weeks went by without response. I emailed the individual that emailed me that message and he was quite rude in his response, saying that I had not followed through on instruction they had sent me to send them images. I explained that I was sorry and sent the images, but I had never received instruction to send images. In fact, the site had my report listed as resolved, which I found a little humorous. After many more phone calls prompting them to resolve the issue, I received a return shipment label on 2.6.13. I will admit the next delay was my fault because I was busy with work and personal things...and I needed a truck to get the package to UPS so it was shipped 2.19.13, arrived at their facility 2.21.13. They are claiming they have no record of it arriving, which is interesting because I have record right here of Chen signing for it, and will not send a new rack until they do. It feels like we are being scammed, an expensive scam. Update: I originally posted this review on March 12. Later that day we were informed that they finally found record of the rack being received and that it was on backorder indefinitely. They offered to give the money back on the stipulation that we take down this review. I would not suggest doing business with this company.

ordering parts by year make and model ...wrong parts sent consumers fault? company sent wrong item ...they want me to pay for shipping back at my cost and wont see a full refund as they like to charge and extra fee which is a restocking fee of 30 % for an item they have on their website incorrectly listed dont buy from this company go to bbb.org their rating is an F.

Warning!!! Bad Business! I am having a serious problem getting my refund. A friend of mine ordered a 3 piece mesh grille for a 2006 Mercedes Benz c230 on my behalf. It was ordered back in September 2014. Well the order literally took over a month. When the part did come it was the wrong part. I had to pay for return shipment. It was several weeks before the return shipment was confirmed that it had arrived back to Ilovebodykits distribution center. So I was told that I needed to send pictures of my front bumper to get correct parts shipped. They had to check to see how long it would take to get that part in because they didn't have it in stock. I requested my refund. I have made countless calls to the company. I have gotten lies and excuses on why I haven't received the refund. I've been told emails have been sent out to confirm refund, but have yet to receive one email about a refund only on there current Sale specials. It has been well over a month and still no refund. It's only $156.25. It's not a big refund. They didn't even offer to pay for my cost of having to ship the merchandise back to them. I'm convinced at this point that Ilovebodykits.com is operating a fraudulent and dishonest business. All I want is my refund. They have their merchandise. UPDATE: Jan 12, 2014 Finally got notice from PayPal that Ilovebodykits.com has refunded account. This has been a long journey, but is finally over. I will never do business with this company again. If I was you I would think twice before doing business with this company.

Worst Experiance. STAY AWAY FROM THIS BUSINESS!!! I had ordered Wheel Spacers for my husbands BMW as a Christmas present December 4, 2014. I did not receive the order until January 10, 2015. It took them over a month to ship the order. When it finally arrived, my husband opened the boxes only to find out that the Spacers Came with the wrong size bolt. The bolts wouldn't even screw halway in to the wheel spacer. When I inquired about them sending me the right part (extended Bolts) no response. Order literally took over a month. I am beyond upset that I paid $294 for them and I didn't even get what I wanted. I have made countless attempts to have them send me the correct Bolts but I'm finally giving up because they do not care. They have their money and that is all that matters! I'm finally convinced at this point that Ilovebodykits.com is operating a fraudulent and dishonest business. I will never ever do business with this company again, and I want to warn everyone and anyone who is thinking about making a purchase from this business. Stay away. Use EBay or Amazon! Save yourself the time and frustration.

UNPROFESSIONAL FRAUDS Stole my money never received my parts no email response or call backs. Ridiculous and I want my money back