Poor customer service, defective product My fiance bought me a roof rack for my FJ for Christmas from ilovebodykits.com. Shortly after Christmas, my dad and I attempted to assemble and install the rack. The rack feet would not fit flush to the roof no matter what we tried. My fiance attempted a few times to call with no answer. On 12.28.12 I submitted an official report that my product was defective. A few days later I received an email stating they were out of the office for the holiday and my report would be addressed in the next few days. Two weeks went by without response. I emailed the individual that emailed me that message and he was quite rude in his response, saying that I had not followed through on instruction they had sent me to send them images. I explained that I was sorry and sent the images, but I had never received instruction to send images. In fact, the site had my report listed as resolved, which I found a little humorous. After many more phone calls prompting them to resolve the issue, I received a return shipment label on 2.6.13. I will admit the next delay was my fault because I was busy with work and personal things...and I needed a truck to get the package to UPS so it was shipped 2.19.13, arrived at their facility 2.21.13. They are claiming they have no record of it arriving, which is interesting because I have record right here of Chen signing for it, and will not send a new rack until they do. It feels like we are being scammed, an expensive scam. Update: I originally posted this review on March 12. Later that day we were informed that they finally found record of the rack being received and that it was on backorder indefinitely. They offered to give the money back on the stipulation that we take down this review. I would not suggest doing business with this company.

Do not do business with these guys!!! The product took well over 3 weeks for me to receive (small part). It ended up being the wrong part. It took over two weeks for me to receive an RMA number. It has now been over 2 months since I have sent the product back (which I sent overnight) and the RMA is still "processing". My hopes are doubtful. This company is GARBAGE!

Worst Experiance. STAY AWAY FROM THIS BUSINESS!!! I had ordered Wheel Spacers for my husbands BMW as a Christmas present December 4, 2014. I did not receive the order until January 10, 2015. It took them over a month to ship the order. When it finally arrived, my husband opened the boxes only to find out that the Spacers Came with the wrong size bolt. The bolts wouldn't even screw halway in to the wheel spacer. When I inquired about them sending me the right part (extended Bolts) no response. Order literally took over a month. I am beyond upset that I paid $294 for them and I didn't even get what I wanted. I have made countless attempts to have them send me the correct Bolts but I'm finally giving up because they do not care. They have their money and that is all that matters! I'm finally convinced at this point that Ilovebodykits.com is operating a fraudulent and dishonest business. I will never ever do business with this company again, and I want to warn everyone and anyone who is thinking about making a purchase from this business. Stay away. Use EBay or Amazon! Save yourself the time and frustration.

horrible, buy elsewhere i waited for 2 months for a front bumper for my mercedes, so i call and the guy stated he wanted to make sure i wanted the bumper before he sent it. well i think i did since i guy you my credit card to charge me and answered you email stating i wanted to buy. then 2 weeks later i call again and he tells me they cant send me a bumper because it isnt correct and that someone should have called me to tell me. Look i dont write reviews but this place is not worth your time same guy answers phone everytime then acts like he has all these people doing the work . please stay away and save the hassel , go to a better company look all 1 stars on revies that tells you something.

Rip Off Company I wouldn't even rate it with one star. This is a company ran out of a person's home the way they do business. They are not Professional, nor are they a reputable company, when they answer the phone, they say what or yes!!, like you are bothering them. They take a long time to send the parts and they send the wrong ones that don't work for your vehicle as described on their website. Then when you ship them the parts back they say they arrived damaged and then won't refund your money.