Poor customer service, defective product My fiance bought me a roof rack for my FJ for Christmas from ilovebodykits.com. Shortly after Christmas, my dad and I attempted to assemble and install the rack. The rack feet would not fit flush to the roof no matter what we tried. My fiance attempted a few times to call with no answer. On 12.28.12 I submitted an official report that my product was defective. A few days later I received an email stating they were out of the office for the holiday and my report would be addressed in the next few days. Two weeks went by without response. I emailed the individual that emailed me that message and he was quite rude in his response, saying that I had not followed through on instruction they had sent me to send them images. I explained that I was sorry and sent the images, but I had never received instruction to send images. In fact, the site had my report listed as resolved, which I found a little humorous. After many more phone calls prompting them to resolve the issue, I received a return shipment label on 2.6.13. I will admit the next delay was my fault because I was busy with work and personal things...and I needed a truck to get the package to UPS so it was shipped 2.19.13, arrived at their facility 2.21.13. They are claiming they have no record of it arriving, which is interesting because I have record right here of Chen signing for it, and will not send a new rack until they do. It feels like we are being scammed, an expensive scam. Update: I originally posted this review on March 12. Later that day we were informed that they finally found record of the rack being received and that it was on backorder indefinitely. They offered to give the money back on the stipulation that we take down this review. I would not suggest doing business with this company.

Rip Off Company I wouldn't even rate it with one star. This is a company ran out of a person's home the way they do business. They are not Professional, nor are they a reputable company, when they answer the phone, they say what or yes!!, like you are bothering them. They take a long time to send the parts and they send the wrong ones that don't work for your vehicle as described on their website. Then when you ship them the parts back they say they arrived damaged and then won't refund your money.

ilovebodykit run their business in a fraudulent manner Dont buy from them I wish i have read all this review before I have placed an order with them. Its well over a month and a half now and i am still waiting for them to give the ok to send it back. Wait a long time to receive the order. And when receive its the wrong part. I order a front grille with emblem which shown couple pictures with the item# on their site and when arrived, its just a black plastic piece nothing like a grille, but a guy name Winston have the nerve to say oh its part of a grille. Mannn....i was more upset when he say that but still i was able to maintained my cool. He act like i dunno what a mercedez grill look like. Also i even saw on ebay a nicer mercedez grill for the same price, which i wish i should have order, instead now i have to deal with this fraudulent company. Because now i am going to file with a small claim and report them to BBB and also a letter to state district attorney as well. My attorney will try and get everyone petition and all the bad experience from them to seek more damaged and hopefully shut them down. Thank god I have a friend that is an attorney for 25 years and gladly do it for free. I just dont want anyone go through this. I own a business as well and knows that you should never treat your clients this way. Anyhow, through out all this process they not once say "sorry we send you the wrong part, lets us send a correct one and pick that wrong part back" which is what any normal company would do. But nope. I request an RMA# and finally got but again the guy name Winston say "dont send it back yet, wait for them to give instruction to send it back". Now its been 2 weeks i still have not heard anything from them. I have called almost everyday and numerous email. Its has all been ignored. Please dont buy anything from them. They conduct their business in a fraudulent manner... Dont take that chance. Read all the review. I have never deal business like this before in my life.

Do not do business with these guys!!! The product took well over 3 weeks for me to receive (small part). It ended up being the wrong part. It took over two weeks for me to receive an RMA number. It has now been over 2 months since I have sent the product back (which I sent overnight) and the RMA is still "processing". My hopes are doubtful. This company is GARBAGE!

UNPROFESSIONAL FRAUDS Stole my money never received my parts no email response or call backs. Ridiculous and I want my money back