Cornelious A. Davis
GBWarning!!! Bad Business! I am having a serious problem getting my refund. A friend of mine ordered a 3 piece mesh grille for a 2006 Mercedes Benz c230 on my behalf. It was ordered back in September 2014. Well the order literally took over a month. When the part did come it was the wrong part. I had to pay for return shipment. It was several weeks before the return shipment was confirmed that it had arrived back to Ilovebodykits distribution center. So I was told that I needed to send pictures of my front bumper to get correct parts shipped. They had to check to see how long it would take to get that part in because they didn't have it in stock. I requested my refund. I have made countless calls to the company. I have gotten lies and excuses on why I haven't received the refund. I've been told emails have been sent out to confirm refund, but have yet to receive one email about a refund only on there current Sale specials. It has been well over a month and still no refund. It's only $156.25. It's not a big refund. They didn't even offer to pay for my cost of having to ship the merchandise back to them. I'm convinced at this point that Ilovebodykits.com is operating a fraudulent and dishonest business. All I want is my refund. They have their merchandise. UPDATE: Jan 12, 2014 Finally got notice from PayPal that Ilovebodykits.com has refunded account. This has been a long journey, but is finally over. I will never do business with this company again. If I was you I would think twice before doing business with this company.
Christian
GBWorked out for me no issues. I ordered a VS-3 rear bumper for my 350z from ilovebodykits.com. I did so before reading many reviews and complaints about the company that people had posted and was very worried i had made a mistake but my bumper came in, in just under 3 weeks so not to bad. The bumper was in new condition with no issues. So for all of you who have had issues with them im sorry but ilovebodykits.com came through for me
Alfred Butler
GBWon't refund I ordered some taillights last June and they were the wrong ones. So I sent them back to get a refund. Fast forward to January and still no refund. So I called them and told them to use the money they owe me on another product and I still haven't received my fog lights neither, and it's the middle of February. So I told them they can have that money and I'm reporting them to the BBB.
DC
GBJust Say No! Go to Amazon or Ebay or anywhere else! Ordered tail lights for my car. Got a call from iloveboykits saying the parts I ordered and paid for were out of stock indefinately. They helped me order an alternative they suggested over the phone after asking the details of my car. The package arrived in a reasonable amount of time. Tail lights were supposed to be OEM compatible. They were not. Had to buy new nuts and washers and then found out the 3 lights screw in in reverse order and the third has no room to turn and lock in. The tail lights are not compatible with the make/model/year of my car. Called ilovebodykits and asked for return info. Saying I could drive over to his office the next day and demonstrate why they would not fit and give them back to him. He did not want me to drop by, but said use "easy return" on website. Did, then got email asking for photo's of parts. Sent them. Still waiting for any reply, two reminder emails and 10 days later. First day off work I'm going to his office/house? and get this sorted out. Google the business name and you will see the address :) and can go visit your selves. Save alot of time and shipping fees and talk face to face if you are in LA county or Orange county California. There are 2 addresses listed: 2028 E Francis St, Ontario, CA 91761 and 491 Yorbita Rd, La Puente, CA 91744. I should have bought on Amazon they stand behind you when a vendor doesn't act responsibly. It's been almost 4 months now and I did a chargeback through my credit card company. Now ilovebodykits is very interested in getting their set of tail lights back. They said they would send a FedEx label by email immediately that I could print out, attach, and mail back the lights. Just checked my email 4 hours later, no label.
Melinda Clements
GBPoor customer service, defective product My fiance bought me a roof rack for my FJ for Christmas from ilovebodykits.com. Shortly after Christmas, my dad and I attempted to assemble and install the rack. The rack feet would not fit flush to the roof no matter what we tried. My fiance attempted a few times to call with no answer. On 12.28.12 I submitted an official report that my product was defective. A few days later I received an email stating they were out of the office for the holiday and my report would be addressed in the next few days. Two weeks went by without response. I emailed the individual that emailed me that message and he was quite rude in his response, saying that I had not followed through on instruction they had sent me to send them images. I explained that I was sorry and sent the images, but I had never received instruction to send images. In fact, the site had my report listed as resolved, which I found a little humorous. After many more phone calls prompting them to resolve the issue, I received a return shipment label on 2.6.13. I will admit the next delay was my fault because I was busy with work and personal things...and I needed a truck to get the package to UPS so it was shipped 2.19.13, arrived at their facility 2.21.13. They are claiming they have no record of it arriving, which is interesting because I have record right here of Chen signing for it, and will not send a new rack until they do. It feels like we are being scammed, an expensive scam. Update: I originally posted this review on March 12. Later that day we were informed that they finally found record of the rack being received and that it was on backorder indefinitely. They offered to give the money back on the stipulation that we take down this review. I would not suggest doing business with this company.