Ordered on Sunday order not processed till Wendsday Ordered on Sunday ,received confrmation but no tracking numbers, Call Wendsday AM says order will be in today No Show . contact thes via chat later in day get tracking numbers , shipping order not placed until that day. Liars

great experience I started chat with jay with details of vehicle and upcoming work. he was great with the information i requested for quality and recommendations. My order went through seamlessly. i got bilstein 4600 shocks for front and rear. I've worked on vehicles all my life and also have many friend resources. What i was looking for was accurate information since i already got recommendations. noteworthy is that jay was able to fill in some blanks i was missing. i still have some more parts that i need but i'm going to wait for better weather since that work is going to be more extensive.

Horrible company Tried to get an order status 5 times after receiving receipt that order was processed. Received no response from company via text, email, or phone. Go elsewhere for your shock needs, this company wants your money but d9nt deliver the product. Customer service is non existant.

Ordered 8 koni shocks 20 July Ordered 8 koni shocks 20 July, after waiting 2 week,After trying to reach someone by phone,chat and email. I would start ccalling @9 after several days and hrs of dialing them,was told shocks are on backorder but would be there 9 Aug, about 14 Aug went thru hassle of calling, email and chat (waited 25min no response), Finally got thru on Mon 26 Aug started calling @ 9 when open, phone will go to recording after 7 rings, was shocked to hear john and after 3x, was tolded they would be in 29 Aug.On 3 Sept went thru the routine, call x's,email,chat, Frank answered didn't know if koni shocks were in but would call me in 15 min, I'm still waiting. UNSAT, unbelievable a place can stay in business, it's a leadership problem.

The Billstein shocks that I ordered… The Billstein shocks that I ordered from you never felt up to the task, even compared to the old Monroe RV shocks that I had replaced the with. I recently ordered KYB shocks for the same van (Roadtrek conversion) and cannot believe the difference. I can only conclude that the Billsteins were flawed from day one and am happy to return them for you evaluation. Order number 179509 was the Billsteins order from 27/03/2017. The KYB's were ordered 17/10/2018 from another source from which I have copies available if needed.