Horrible company Tried to get an order status 5 times after receiving receipt that order was processed. Received no response from company via text, email, or phone. Go elsewhere for your shock needs, this company wants your money but d9nt deliver the product. Customer service is non existant.

I have ordered from these guys for ever but never again! I have ordered from these guys for years, I own 8 rigs and replaced all shocks and struts with these guys. Has always been above and beyond customer service and shipping. Sadly I never gave a great review like I should have. But this last go round was much different. The owners son answered the phones and we talked and at 30 foot pounds a top of a strut snapped and broke. It was supposed to be torqued down to 45 lbs. he told me my mechanic was either drunk or high from smoking a bowl beacuse that just doesn’t happen. It got worse from there and uglier from there. I will never do business with them again. He then told me I need to send it back and then they would send to bilstien and they would look at it and say nothings wrong and you are just wasting everyone’s time. Again got uglier from there as well. Feel bad for his dad who worked hard making a great company only to have kid ruin it!

brutal, worst company ever.... brutal, worst company ever.... over 2 weeks to properly process the order, told me my bilsteins were back ordered. Call again, they said everything shipped. Nothing shipped. Email and call again this time i get a ups tracking number, tracking number doesn't work on UPS website - "unrecognizable" Still have no product 3 weeks after order. Fed up and doing a fraudulent claim through Visa. Terrible company...never use!

Buyer beware Buyer beware. Buy local or somewhere else that actually wants your business. They do not answer emails and on the very rare occasion they answer the phone they are unbelievably rude. Make sure you read their “return policy” also. When so many people are leaving reviews with basically the same experience it has to be the company. Find a different business. You will be better off and prices are cheaper else where.

great experience I started chat with jay with details of vehicle and upcoming work. he was great with the information i requested for quality and recommendations. My order went through seamlessly. i got bilstein 4600 shocks for front and rear. I've worked on vehicles all my life and also have many friend resources. What i was looking for was accurate information since i already got recommendations. noteworthy is that jay was able to fill in some blanks i was missing. i still have some more parts that i need but i'm going to wait for better weather since that work is going to be more extensive.