Zero customer service, doesn't stand behind their own policy. Company does not stand behind their own policies (returns). "Customer Service" just ignores emails and phone calls. "Businesses" like this is why people flock to Amazon. Shi**y business practices will eventually catch up. Stay away from this place. Edit-Only took a month and a half to receive my refund. Work with your bank to get your refund processed, as there is little to no response from this company.

Quick to take $, slow to ship Monday night I sent an email asking if I ordered Tuesday AM, would the parts arrive before the weekend. Vendor said "Yes." Parts were ordered Tuesday AM. Some parts arrived late Saturday afternoon. Other parts did not arrive for two weeks. Each shipment was preceded by electronic notification of "printed delivery ticket," then followed up a few days later with "shipper has package." Only once after the order did vendor take phone call about late delivery of goods. Only during the initial request for availability/speed of shipment did vendor answer the single (first) email. Keep in mind the vendor is only a 90 Mile drive from me...and within my home state. Never again!

Month later - no sign of parts Placed an order on shocks that were in stock. Month later still haven’t arrived. Sent message requesting update and was never contacted back. Just requested to cancel order. Wait and see if they respond. How can a company continue to be in business with such poor reviews? That’ll teach me to not look beforehand

Ordered 2 shocks and 2 sumo springs 3… Edit to add that,miraculously, i called them and got Carlos on the phone. After some back and forth about him not doing what he told me he'd do, he agreed to refund my $90. Still,its been 3 months. Stay away from this outfit. Ordered 2 shocks and 2 sumo springs 3 months ago. Pieces tricked in over 6 weeks. One Bilstein shock was in correct box but wrong part. They rarely answer phone or email so took forever. Sent wrong one back got a other wrong one 2 weeks back talked to Carlos,sent pics to Lacey, said they'd send return label and proper shock nothing happened. Out $84 plus tax. They are the worst. I'm giving up,they win and stole $90 from me.

I ordered some Bilstein B6 struts for… I ordered some Bilstein B6 struts for my 2018 NIssan Rogue. Struts arrived ahead of scheduled delivery time in perfect condition. Very happy with my ordering experience. I can't believe some of these terrible reviews here. Maybe there fake, but my experience was excellent and will not hesitate to order from them again. Anyone who owns a Nissan Rogue will love the Bilstein B6 strut, much better then OEM.