brutal, worst company ever.... brutal, worst company ever.... over 2 weeks to properly process the order, told me my bilsteins were back ordered. Call again, they said everything shipped. Nothing shipped. Email and call again this time i get a ups tracking number, tracking number doesn't work on UPS website - "unrecognizable" Still have no product 3 weeks after order. Fed up and doing a fraudulent claim through Visa. Terrible company...never use!

Quick to take $, slow to ship Monday night I sent an email asking if I ordered Tuesday AM, would the parts arrive before the weekend. Vendor said "Yes." Parts were ordered Tuesday AM. Some parts arrived late Saturday afternoon. Other parts did not arrive for two weeks. Each shipment was preceded by electronic notification of "printed delivery ticket," then followed up a few days later with "shipper has package." Only once after the order did vendor take phone call about late delivery of goods. Only during the initial request for availability/speed of shipment did vendor answer the single (first) email. Keep in mind the vendor is only a 90 Mile drive from me...and within my home state. Never again!

Zero customer service, doesn't stand behind their own policy. Company does not stand behind their own policies (returns). "Customer Service" just ignores emails and phone calls. "Businesses" like this is why people flock to Amazon. Shi**y business practices will eventually catch up. Stay away from this place. Edit-Only took a month and a half to receive my refund. Work with your bank to get your refund processed, as there is little to no response from this company.

Sent In 2 Deliveries There was confusion concerning my order and it was not clear that it was being fulfilled. I overreacted and gave one star as I only received half my order. It came quickly, nicely packed and within 2 days. I'll upgrade when I receive the other two.

The Billstein shocks that I ordered… The Billstein shocks that I ordered from you never felt up to the task, even compared to the old Monroe RV shocks that I had replaced the with. I recently ordered KYB shocks for the same van (Roadtrek conversion) and cannot believe the difference. I can only conclude that the Billsteins were flawed from day one and am happy to return them for you evaluation. Order number 179509 was the Billsteins order from 27/03/2017. The KYB's were ordered 17/10/2018 from another source from which I have copies available if needed.