NO Warranty Service Today is August 6, 2020. I started a warranty claim on May 29,2020. They charged me for a new shock, which they sent right away, and claimed that I would get a refund when they received my defect shock. After filling out two different warranty claim forms, no less than 6 phone calls, no less than 6 emails and returning the defective shock at my expense with an RA number finally given by Shock Warehouse, there has been no refund and no response to emails or phone calls. I advise others not to count on this company making good on warranty claims.

I ordered some Bilstein B6 struts for… I ordered some Bilstein B6 struts for my 2018 NIssan Rogue. Struts arrived ahead of scheduled delivery time in perfect condition. Very happy with my ordering experience. I can't believe some of these terrible reviews here. Maybe there fake, but my experience was excellent and will not hesitate to order from them again. Anyone who owns a Nissan Rogue will love the Bilstein B6 strut, much better then OEM.

Quick to take $, slow to ship Monday night I sent an email asking if I ordered Tuesday AM, would the parts arrive before the weekend. Vendor said "Yes." Parts were ordered Tuesday AM. Some parts arrived late Saturday afternoon. Other parts did not arrive for two weeks. Each shipment was preceded by electronic notification of "printed delivery ticket," then followed up a few days later with "shipper has package." Only once after the order did vendor take phone call about late delivery of goods. Only during the initial request for availability/speed of shipment did vendor answer the single (first) email. Keep in mind the vendor is only a 90 Mile drive from me...and within my home state. Never again!

NO AFTER SALE SERVICE I ordered a full set of shocks plus a steering stabilizer. The box for the steering stablizer was open and contained the wrong part. I contacted them and they gave me a return number. I shipped it back according to their instructions. It arrived at their location on 11/2/23. I have not heard from them. I have sent emails, called multiple times with no answer and left messages. As of today, 11/16/23, I have not received any feedback from them. I suppose I lost the cost of the part PLUS the cost of return shipping. Not very professional and I WOULD NOT RECOMMEND them to anyone. Update - changing to 2 stars because I finally received a refund. However, I still have not received any communication from them. Customer service is poor. Order S6487. I tried calling, emails and chat.

LOOK IN DICTIONARY UNDER SLEEZE BALL JOEY I ORDERED 4 STRUTS FOR A 2006 TOYOTA HIGHLANDER THEY SEND 4 FOR A 2008 NO GOOD FIT BUT COULD NOT BE ALIGNED TRIED TO RETURN NO RESPONSE PAID $667 VIA VISA THANK GOD VISA WILL MAKE GOOD DO NOT TRUST THIS COMPANY CHECK THEIR RATING WITH BETTER BUSINESS BUREAU BBB Batesville,MS ITS AN "F" VISA DID NOT MAKE. GOOD OWNER. IS A 1ST CLASS SLEEZ BALL WILL SHIP U ANYTING TO MAKE A BUCK