LOOK IN DICTIONARY UNDER SLEEZE BALL JOEY I ORDERED 4 STRUTS FOR A 2006 TOYOTA HIGHLANDER THEY SEND 4 FOR A 2008 NO GOOD FIT BUT COULD NOT BE ALIGNED TRIED TO RETURN NO RESPONSE PAID $667 VIA VISA THANK GOD VISA WILL MAKE GOOD DO NOT TRUST THIS COMPANY CHECK THEIR RATING WITH BETTER BUSINESS BUREAU BBB Batesville,MS ITS AN "F" VISA DID NOT MAKE. GOOD OWNER. IS A 1ST CLASS SLEEZ BALL WILL SHIP U ANYTING TO MAKE A BUCK

would never do business with this… would never do business with this company. order took 3 weeks to deliver, then sent me the wrong shocks, return cost me $40, and they took another 4 weeks to refund my money...and then charged me some restocking fee ... AN NO ONE ANSWERS the phone!!!! did not even get a notice of my final refund...just a deposit back in my account... worst buying experience ever..

Ordered 8 koni shocks 20 July Ordered 8 koni shocks 20 July, after waiting 2 week,After trying to reach someone by phone,chat and email. I would start ccalling @9 after several days and hrs of dialing them,was told shocks are on backorder but would be there 9 Aug, about 14 Aug went thru hassle of calling, email and chat (waited 25min no response), Finally got thru on Mon 26 Aug started calling @ 9 when open, phone will go to recording after 7 rings, was shocked to hear john and after 3x, was tolded they would be in 29 Aug.On 3 Sept went thru the routine, call x's,email,chat, Frank answered didn't know if koni shocks were in but would call me in 15 min, I'm still waiting. UNSAT, unbelievable a place can stay in business, it's a leadership problem.

Zero customer service, doesn't stand behind their own policy. Company does not stand behind their own policies (returns). "Customer Service" just ignores emails and phone calls. "Businesses" like this is why people flock to Amazon. Shi**y business practices will eventually catch up. Stay away from this place. Edit-Only took a month and a half to receive my refund. Work with your bank to get your refund processed, as there is little to no response from this company.

great experience I started chat with jay with details of vehicle and upcoming work. he was great with the information i requested for quality and recommendations. My order went through seamlessly. i got bilstein 4600 shocks for front and rear. I've worked on vehicles all my life and also have many friend resources. What i was looking for was accurate information since i already got recommendations. noteworthy is that jay was able to fill in some blanks i was missing. i still have some more parts that i need but i'm going to wait for better weather since that work is going to be more extensive.