Ryan Taylor
GBI will never attempt to do business… I will never attempt to do business with them again. I ordered a part and they told me that they couldn’t process my order because my payment was being held by paypal. They were reaching out to me every other day to get a status on the payment clearing. Once my payment cleared, no one will respond to my emails or return phone calls regarding my order. I filed a dispute with paypal 5days ago and they haven’t even responded once to try and fix the situation.
Marc
GBWebsite states incorrect vehicle fitment and they won’t stand by their word. MyMoparParts vin lookup and fitment check said the part I purchased would fit my vehicle. Once the item arrived, I tried to install without success. The item did not fit my vehicle model and MyMoparParts would not admit fault and wouldn’t pay for a return shipping label. Their website states incorrect information and they won’t stand by it. Do not trust these scam artists.
J.
GBAvoid at all costs! Scam of a company I ordered a part from them for my Ram 1500, knowing EXACTLY which part I needed. I selected the option during the ordering process that said I understood the risks of not putting in my VIN because they could not confirm the proper fit. I chose not to put in the VIN and selected that option. Regardless, the next day I got an email from them stating that they needed the VIN to complete the order. Why even give that option then? I immediately responded to their email and got the automated response, but now it's 11 business days later (a full 15 days since I placed the original order) and still have received no update and the order still shows as in process on their website. I called to inquire about the order status right when their business opened for the day. The automated message gave an estimated wait time of 13 minutes. Then 13 minutes, then again 13 minutes and so on. It eventually dropped to 9 minutes, 9 minutes, 9 minutes, etc, then 6 minutes, 4 minutes, etc, 2 minutes etc on repeat. Despite their automated messages while waiting on hold, my total wait time ended up being 108 minutes just for a 1 minute phone call to cancel my order as I refuse to work any longer with them for this order or in the future. This company should be shut down. The reviews are consistently poor and shows virtually no customer service, no concrete business model, lies about their shipping/handling times. Absolutely ridiculous experience and a total waste of time. They should be reported to the BBB and the TX State Attorney General's office.
Bill Auffarth
GBAvoid this seller! Cabin Air Filter showed up damaged due to poor poor packing by MyMoparParts.com. Was torn and covered with gas.. I contacted, MyMopar parts on eBAY and then called them directly at (214) 327-9631, their phone number. Representative there was not willing to assist. Kept over talking me and not wanting to refund my $ or send out another filter. AVOID this seller!
Greg
GBNo Customer Service Tried over a couple of weeks to place an order after website said to contact for part availability. Called several times, no one ever answered. Sent several emails, never got a response. Makes me wonder if they are going out of business. If they are this hard to contact when I'm trying to pay them $600.00, I'd hate to see what they are like if I needed a refund. Taking my business somewhere else.