Experience was fine Experience was fine. In fact my discrepancy may be with my understanding of my coverage. I’m not exactly sure why more of the things found wrong with my vehicle this recent claim wasn’t covered under my warranty. I ended up paying $2,041 dollars out of pocket and with the exception of needing my custom wheel replaced I would have thought the warranty would cover things pertaining to the power steering.

Thankful for the warranty; not thankful for this company I have never had such poor customer service in my life and Diamond Warranty completely nickle and dimed my trusted mechanic. They were unprofessional to me as the consumer. Never returned my calls and anyone I spoke to seemed to have no idea what they were doing. On top of that, my mechanic had to chase them for over a week and a half until I finally just told them to please do the work because I HAD NO VEHICLE. I would not recommend this company to anyone in a consumer market OR the B2B market. Also on this survey they sent me to provide my review, my name is wrong and it's not even capitalized. It makes the company look bad.

He is a thief He is a thief, I brought my Acadia to him and asked for a quote, and he went ahead and did the work without my consent and then it sat on his lot for a year because I could not afford to pay for it. Not only did he screw me on my transmission he stole my brand new tires .

2008 BMW repair I purchased a 2008 BMW this past summer in Dallas and was offered a warranty via Diamond Direct. I’m glad that I listened. Months later, my transmission went out suddenly. In all, it took close to 6 weeks to get the car repaired, with a bill close to $6000. Having this warranty gave me a peace of mind. I appreciate the responsiveness, accuracy and professionalism. I read many of the reviews online and was deeply concerned. I’m glad my experience was indeed positive.

If I could give zero stars I would If I could give zero stars I would! I bought the most expensive package they had thinking I wouldn’t have to worry. My Jeep was towed to the garage and now they’re saying they don’t cover the shift cable because it’s not part of the transmission. They will say whatever they have to to get out of paying. They are a complete scam and I will never use them again or recommend them to anyone. Trust me. Beware of their scam! They want me to pay the 500 when I’ve already paid them over 2000 for a warranty that is a joke!