I had a claim under special… I had a claim under special circumstances that I was assured would be fully covered, but once it was processed, you failed to even cover the parts, much less the full coverage I was promised. Entirely misled.

Experience was fine Experience was fine. In fact my discrepancy may be with my understanding of my coverage. I’m not exactly sure why more of the things found wrong with my vehicle this recent claim wasn’t covered under my warranty. I ended up paying $2,041 dollars out of pocket and with the exception of needing my custom wheel replaced I would have thought the warranty would cover things pertaining to the power steering.

This company is the worst!! Buyer beware!!! This company is the worst, i purchased their high end package when i purchased car, after a yr...my motor went out, they actually would not replace it until the motor was broken down even though a certified mechanic that they told me they use and trust... showed them fuel in my spark plug sockets and low pressure in my engine... break down of my engine would cost me $1400 labor out of pocket which they dont cover. The worst ever!!!! Never again!!! Not only that i had my vehicle towed and they would not even cover the cost because the driver sent me the reciept in a text. I will continue to spread this message about this on every review board there is!! Beware!!!

Horrible experience We as a dealership have worked with them for two years, I don't recall a customer needing them and finding them useful. One of our customers needed a transmission changed, initially they agreed to pay for the fixing but after he payed the mechanic they didn't reimburse him. If I cancel the warranty they just tell me it's too late. We as a dealership don't recommend this company for any dealers or customers.

Diamond warranty doesn’t pay for OEM… Diamond warranty doesn’t pay for OEM parts. When I purchased this warranty I was told that it covered factory brand parts, instead they find the cheapest parts on the internet that are inferior to OEM parts. The cost of the Chinese parts they will pay for only cover a tiny fraction of the quality parts the vehicle needs.