Thankful for the warranty; not thankful for this company I have never had such poor customer service in my life and Diamond Warranty completely nickle and dimed my trusted mechanic. They were unprofessional to me as the consumer. Never returned my calls and anyone I spoke to seemed to have no idea what they were doing. On top of that, my mechanic had to chase them for over a week and a half until I finally just told them to please do the work because I HAD NO VEHICLE. I would not recommend this company to anyone in a consumer market OR the B2B market. Also on this survey they sent me to provide my review, my name is wrong and it's not even capitalized. It makes the company look bad.

I purchased the enhanced package for… I purchased the enhanced package for auto coverage. To make sure everything is covered & l don't have to worry. Turns out l had to ditch out $900 & then another $300 for my second claim because turns out the parts malfunctioning in my vehicle not covered. Someone referred my to WYNNS for my next auto warranty. They cover 99% of all work.

This company is the worst!! Buyer beware!!! This company is the worst, i purchased their high end package when i purchased car, after a yr...my motor went out, they actually would not replace it until the motor was broken down even though a certified mechanic that they told me they use and trust... showed them fuel in my spark plug sockets and low pressure in my engine... break down of my engine would cost me $1400 labor out of pocket which they dont cover. The worst ever!!!! Never again!!! Not only that i had my vehicle towed and they would not even cover the cost because the driver sent me the reciept in a text. I will continue to spread this message about this on every review board there is!! Beware!!!

They lied to my mother and pretended to… They lied to my mother and pretended to represent the dealership warranty she had just purchased with her used car. They convinced her she needed to set up a payment plan or her vehicle would not be covered. This was an outright lie as she had already purchased an extended warranty at the dealership and they were pretending to be them. From all the reviews, while they may be a real company, they lie and mislead to get customers and then deny most claims.

Scam scam scam scam We purchased GAP and Warranty from Diamond. I was in an auto accident in October and it’s now Jan and I have not heard a word for them, nor have the paid out the GAP or the remainder of the warranty. I’ve called 100’s of times, I’ve emailed, I’ve done everything I can and they just refuse to handle this. We will now get an attorney to sue this fraudulent company.