2008 BMW repair I purchased a 2008 BMW this past summer in Dallas and was offered a warranty via Diamond Direct. I’m glad that I listened. Months later, my transmission went out suddenly. In all, it took close to 6 weeks to get the car repaired, with a bill close to $6000. Having this warranty gave me a peace of mind. I appreciate the responsiveness, accuracy and professionalism. I read many of the reviews online and was deeply concerned. I’m glad my experience was indeed positive.

Scam scam scam scam We purchased GAP and Warranty from Diamond. I was in an auto accident in October and it’s now Jan and I have not heard a word for them, nor have the paid out the GAP or the remainder of the warranty. I’ve called 100’s of times, I’ve emailed, I’ve done everything I can and they just refuse to handle this. We will now get an attorney to sue this fraudulent company.

If I could give zero stars I would If I could give zero stars I would! I bought the most expensive package they had thinking I wouldn’t have to worry. My Jeep was towed to the garage and now they’re saying they don’t cover the shift cable because it’s not part of the transmission. They will say whatever they have to to get out of paying. They are a complete scam and I will never use them again or recommend them to anyone. Trust me. Beware of their scam! They want me to pay the 500 when I’ve already paid them over 2000 for a warranty that is a joke!

They will only pay based on inferior… They will only pay based on inferior products. They will not pay for OEM parts. Their labor pricing is not accurate based on what true mechanics calculate. Not only do you pay the $100 deductable, but usually a large portion of the bill. They like to find anyway to get out of having to cover your issues.

Diamond warranty doesn’t pay for OEM… Diamond warranty doesn’t pay for OEM parts. When I purchased this warranty I was told that it covered factory brand parts, instead they find the cheapest parts on the internet that are inferior to OEM parts. The cost of the Chinese parts they will pay for only cover a tiny fraction of the quality parts the vehicle needs.