STAY AWAY ! On the repair facility side this company ranks right at the bottom of extended warranty companies. They authorize the cheapest available parts made for the repairs from auto zone or any other discount retailer rather than OEM Equivalents. They take for EVER to pay, IF They ever pay currently I have been awaiting payment for almost 45 days. No one will return an email or phone call. I have reached out to every one i can find an email for and nothing in return. Moving forward i will refuse to even submit a claim with them. VERY DISSAPOINTED !!! SHAMEFULL IN FACT.

I purchased the enhanced package for… I purchased the enhanced package for auto coverage. To make sure everything is covered & l don't have to worry. Turns out l had to ditch out $900 & then another $300 for my second claim because turns out the parts malfunctioning in my vehicle not covered. Someone referred my to WYNNS for my next auto warranty. They cover 99% of all work.

Thankful for the warranty; not thankful for this company I have never had such poor customer service in my life and Diamond Warranty completely nickle and dimed my trusted mechanic. They were unprofessional to me as the consumer. Never returned my calls and anyone I spoke to seemed to have no idea what they were doing. On top of that, my mechanic had to chase them for over a week and a half until I finally just told them to please do the work because I HAD NO VEHICLE. I would not recommend this company to anyone in a consumer market OR the B2B market. Also on this survey they sent me to provide my review, my name is wrong and it's not even capitalized. It makes the company look bad.

How can you say that you have a set… How can you say that you have a set amount for labor on work being done. Labor rates vary all over the country, and should be taken for what there service labor rates are, and not punish the customer with having to pay out of pocket. You need to adjust your criteria for country wide, not just where ever you are located.

Scams I have them for a warranty and had to contact the BBB because they are not trying to fix my engine. Which is cover under my warranty in fact I ended up paying 758.00 for nothing because the car is still inoperable and the money that I would put in another engine I decided to save and put towards another car.