Thankful for the warranty; not thankful for this company I have never had such poor customer service in my life and Diamond Warranty completely nickle and dimed my trusted mechanic. They were unprofessional to me as the consumer. Never returned my calls and anyone I spoke to seemed to have no idea what they were doing. On top of that, my mechanic had to chase them for over a week and a half until I finally just told them to please do the work because I HAD NO VEHICLE. I would not recommend this company to anyone in a consumer market OR the B2B market. Also on this survey they sent me to provide my review, my name is wrong and it's not even capitalized. It makes the company look bad.

I payed a lot of money for a four year… I payed a lot of money for a four year warranty and so far anything that has needed to be fixed with my car has not been covered. I finally got something covered and still had to pay $100 deductible which is ridiculous considering how much it cost me to purchase the warranty in the first place. I’m not happy with my warranty at all.

If I could give zero stars I would If I could give zero stars I would! I bought the most expensive package they had thinking I wouldn’t have to worry. My Jeep was towed to the garage and now they’re saying they don’t cover the shift cable because it’s not part of the transmission. They will say whatever they have to to get out of paying. They are a complete scam and I will never use them again or recommend them to anyone. Trust me. Beware of their scam! They want me to pay the 500 when I’ve already paid them over 2000 for a warranty that is a joke!

Scam scam scam scam We purchased GAP and Warranty from Diamond. I was in an auto accident in October and it’s now Jan and I have not heard a word for them, nor have the paid out the GAP or the remainder of the warranty. I’ve called 100’s of times, I’ve emailed, I’ve done everything I can and they just refuse to handle this. We will now get an attorney to sue this fraudulent company.

How can you say that you have a set… How can you say that you have a set amount for labor on work being done. Labor rates vary all over the country, and should be taken for what there service labor rates are, and not punish the customer with having to pay out of pocket. You need to adjust your criteria for country wide, not just where ever you are located.