Be very careful if you plan to purchase… Be very careful if you plan to purchase a vehicle Freedom Motors converted. We bought a new van from a Chicago dealer that was previously converted to make it handicap accessible This is a Kneevan with the rear manual ramp. While converting, they welded many plates very close to AC lines causing friction and wear over time. This was sloppy work resulting in a flawed product. It didn't happen overnight, but we've had issues with our rear air for years. I sent the photos documenting the damage and they are refusing to fix or pay to have this issue resolved. I am very sorry I bought a product they converted. Buyer beware!

What a huge disappointment What a huge disappointment! The initial conversations and virtual tour were very exciting. However, I’m still waiting for someone to contact me either by email or phone regarding my application. Not as professional as they look. I guess it’s good to shop around, and not put all your eggs in one basket. It pays to be courteous throughout the entire process, whether it’s favorable or not.

I regret that I spent $85,000 for a 2022 Toyota… I spent $85,000 for a 2022 Toyota Sienna conversion. We realized too late that Toyota dealers won't service the conversion van. We have had multiple electronic problems with blind spot monitors, cross track motion sensors and an emergency brake sensor. The company will not respond to my demand for a trade in or return. Avoid Freedom Motors. I wish I had known the problems we would have.

Dishonesty and lack of follow up My 9 yr. old daughter is terminally ill and in a wheelchair. Recently our last wheelchair vehicle was totaled, and Freedom Motors had one that we liked and bought, and took delivery on 9/27/23. In fairness to them, there were good aspects of the experience – our salesperson Dominic was friendly and courteous, explaining things well and was communicative as the build process developed, which I appreciated. The process unfolded as he described, and the closing process was easy and completed quickly. And upon delivery, having not actually laid eyes on the vehicle yet, I was delighted that the quality of the mods appeared to be better than our last one (from another mfr.). So all of this was great, and until closing I would not have hesitated to recommend Freedom Motors to my friends, family, or the rare disease non-profit and community we work with. However…at closing I learned that I had been lied to. As we were evaluating vehicle options, we saw the MSRP on the one we eventually bought was $43,720 [from the factory; before any modification work]. Upon later selecting that vehicle, I was surprised to see that the asking price was $46,380 - $2,660 more than MSRP for a new vehicle already ~1 model year old. I asked about it and was told that FMI does not mark up the vehicles in their inventory, they do pass-through pricing on these and the company’s profit made is in the conversion. Further, due to the state of the car market, these vehicles (Palisades & Tellurides, specifically) had been selling above MSRP and that’s just what the market was, so I could take it or leave it. Although I didn’t love that, car valuations had been elevated post-Covid and the rest of the experience had been good, so I trusted them and accepted it at face value. Upon closing the deal and doing the title paperwork, I was upset to see in the original papers (from a dealer in Ohio) that the actual purchase price by FMI was only $42,396. So instead of passing through their purchase price as I was committed to, it was actually marked up from below MSRP that they paid to above MSRP for me – a $3,984 markup and more importantly they dishonestly did the exact opposite of what I was told. You can understand my disappointment and frustration at this ethical violation in business practice. Either my salesperson lied to me, or maybe he was lied to by his management and unknowingly passed on false information that he thought was true. Before I posted a review, I informed their customer service dept. on 10/10/23 to allow for a timely response as I understand that it’s impossible to know what every employee is doing at all times. Their Sales VP, Justin, called me to discuss it on 10/12/23 and left a voicemail. I called him back the very next day and left a message that was never returned. I followed up with a text on 10/20/23, which has also never been returned as of a week later. In sum, I would avoid dealing with anyone who deceives their customers then becomes unresponsive after they have your money. If you do choose to do business with them, beware of anything you are told and ensure you verify what you're told and get everything possible in writing.

I purchased a brand new vehicle BE CAREFUL!!!!!! I purchased a brand new vehicle this year(2023) & was not advised that I had to drive the vehicle daily-until I received the vehicle in my possession. The vehicle has been a problem from May until now & there was no solution offered to assist me. The sales person lied, said he informed me & HE DID NOT!!! If you are NOT going to drive daily, be cautious before buying!!!! I hope this review helps others Buy your wheel chair conversion in your state