Tried contacting was wanting to replace… Tried contacting was wanting to replace my existing handicapped van. Left emails called they said they would return call they never did. Ended up going to a different place.

Be ware of the honesty of sales personnel I Purchased a used Toyota sienna had asked the salesman to walk it and confirm that it was as clean as it looked on the photos and that the inside was OK. He got back to me and said that it was extremely clean in very good shape with no problems at all. When I got the van I had to sign off for quite a number of items that were damaged so that the delivery company wouldn’t get charged. There was rust on both sides that did not show on the pictures and was not told me by the salesman, inside the wiring for the attorney Chair is terribly frayed and will need to be replaced, I Called the salesman and ask him why he hadn’t told me about these things, he said well I never really was able to walk it because it was parked so closely between two other vans I couldn’t get to it so I just assumed it was OK. He had lied to me about his walk around. Also customer service is extremely poor as I asked him to have a manager called me and no one dead and I use their text link on the Website and did a chat with a chat link on the website and was told that someone would contact me, now after three weeks I still haven’t been contacted, poorest customer service of any I have ever experienced bar none.

I purchased a brand new vehicle BE CAREFUL!!!!!! I purchased a brand new vehicle this year(2023) & was not advised that I had to drive the vehicle daily-until I received the vehicle in my possession. The vehicle has been a problem from May until now & there was no solution offered to assist me. The sales person lied, said he informed me & HE DID NOT!!! If you are NOT going to drive daily, be cautious before buying!!!! I hope this review helps others Buy your wheel chair conversion in your state

Excellent workmanship, poor customer service! Work was performed well on my own chassis. Very professional, but not to the specs we discussed. Follow up with staff post conversion is very poor with no responses, call backs or solutions. Not very pleased with service, but workmanship was excellent.

I have come to the conclusion that if… I have come to the conclusion that if you are in need of a modified vehicle, stay away from these guys. The staff is nothing more than a bunch of ill-prepared used car salesmen, with minimal knowledge of the needs of the people they profess to serve. I was sold a vehicle that is, in retrospect, unable to meet my needs (I am a tetraplegic), despite the salesman's best attempts to convince me otherwise. I was ripped off. Contrary to company policy, no measurements were ever taken. I fell for the assurances of the salesman. My bad. The real problem has been trying to resolve the issues. This is where the "used car salesmen" shine. I am trying to get a different vehicle that is approximately the same price but with a slightly larger layout. It has become a numbers game, having nothing to do with meeting the needs of the handicapped consumer. I will be chatting this situation up in (all) the various spinal cord injury forums, in more detail. In the meantime, stay away from Freedom Motors.