What a huge disappointment What a huge disappointment! The initial conversations and virtual tour were very exciting. However, I’m still waiting for someone to contact me either by email or phone regarding my application. Not as professional as they look. I guess it’s good to shop around, and not put all your eggs in one basket. It pays to be courteous throughout the entire process, whether it’s favorable or not.

Continued problems purchasing … Continued problems purchasing wheelchair vans from Freedom Motors, disappointing since I have bought over 20 vehicles from your company. Most recently you shipped a very obviously wrecked and poorly repaired van for our Pensacola branch without disclosing the damage. This is just the most recent poor experience, not sure what is happening on your end but there is a huge gap in communication between your various departments and this makes for a poor customer experience.

No customer service It really saddens me to share this, because I’m still in disbelief how badly my family and I were treated by this “family owned business.” I hope to spare anyone else from going through the same experience Pay attention to the negative reviews and the BBB complaints, you’ll see a pattern with this company. When complaints or problems arise, they cut off all communication rather than providing customer service. My husband is a disabled police officer, injured in the line duty, and we are in need of a wheelchair accessible vehicle. We loved the vehicles this company builds. From the vehicle brands they select, to the rear entry design, we believed we had found the vehicle for us. We were working with sales rep Dominic, and we had chosen a specific vehicle. He located the vehicle, in the shop, and provided us with a video walk-around, even noting minor problems that were being repaired, on this “ new” vehicle. Side note they don’t fix any recalls on the vehicle ps they have because it “takes too much time”, even if it’s a fire hazard recall! I asked if they give law enforcement discounts. Dominic texted ( knowing which vehicle we wanted) “I have a $2000 LE/ Service member discount that I will apply to WHATEVER you choose”. We were thankful, since we had to take money out of our home equity to afford this vehicle. Even though it’s not a purchase we wanted to have to make, we were excited to find this vehicle. Dominic then began drawing up a contact for the vehicle; and less than ten minutes after he gave us the discount, he called to say he would not give the discount. He explained that the vehicle was discounted to start with and he would not honor the 2,000 he promised. He said they don’t usually discount vehicles. I pointed out most vehicles on their site are discounted, and reminded him he said the discount would apply to “whatever” we choose. I could tell he didn’t like being confronted with facts and was getting angry with me because I thought they should keep to their word. Buying a 60,000 vehicle, unseen, I need to trust the seller and his word. He got angry, because I said I felt I needed to be dealing with someone I could trust and was true to their word. I asked to speak with his supervisor, and he refused to arrange that. I called and left a message for his supervisor, who never called. I called again, and the secretary told me I couldn’t speak with a supervisor, manager, owner or anyone, And she wasn’t sure if they’ll call me, because I said I would write a negative review. At this point I was crying, we really needed and counted on getting This vehicle. My husband called, because we got money out to purchase this vehicle and need it soon, because his wheelchair is coming. They cut off all communication. I started to look at business reviews on Google, Yelp, and the BBB. I saw many complaints about this same behavior occurring when people have problems with vehicles they purchased from Freedom Motors. We dodged that bullet. If you buy from here, I hope you don’t need to complain and nothing is wrong with your vehicle. They don’t want to deal with real people and do not want to be held to their word.

Excellent workmanship, poor customer service! Work was performed well on my own chassis. Very professional, but not to the specs we discussed. Follow up with staff post conversion is very poor with no responses, call backs or solutions. Not very pleased with service, but workmanship was excellent.

Beware I used Freedom Motors(FMI) for a manual conversion of my van. I previously had a manual conversion by another company. I never heard a sound from my old van; no muffler noise or rattle from the Q'straints. Both vans are rear entry conversions. The FMI conversion van had a noisy muffler from day 1 of conversion and the Q'straints rattle over every small bump. The length of the front Q'strsint is not long enough to attach from the rear compartment; the old van did. To attach, I have to drape myself over the middle seat. It's not very convenient on a good day and then add cargo/groceries in the middle seat, and rain, wind and bitter cold with your butt literally hanging out the side of the van. I knew the original middle seats would be replaced but was not until delivery that the seats do not move or recline. Overall I'm disappointed with the result and know that they could have installed different Q'straints to eliminate the rattle and refused to rectify without additional cost.