They make a good product but are price… They make a good product but are price gouging they people that need their products about 20 thousand over sticker they built the business on needs and now are greedy nothing for your trade in comparison for a new one very disappointed in them

No customer service It really saddens me to share this, because I’m still in disbelief how badly my family and I were treated by this “family owned business.” I hope to spare anyone else from going through the same experience Pay attention to the negative reviews and the BBB complaints, you’ll see a pattern with this company. When complaints or problems arise, they cut off all communication rather than providing customer service. My husband is a disabled police officer, injured in the line duty, and we are in need of a wheelchair accessible vehicle. We loved the vehicles this company builds. From the vehicle brands they select, to the rear entry design, we believed we had found the vehicle for us. We were working with sales rep Dominic, and we had chosen a specific vehicle. He located the vehicle, in the shop, and provided us with a video walk-around, even noting minor problems that were being repaired, on this “ new” vehicle. Side note they don’t fix any recalls on the vehicle ps they have because it “takes too much time”, even if it’s a fire hazard recall! I asked if they give law enforcement discounts. Dominic texted ( knowing which vehicle we wanted) “I have a $2000 LE/ Service member discount that I will apply to WHATEVER you choose”. We were thankful, since we had to take money out of our home equity to afford this vehicle. Even though it’s not a purchase we wanted to have to make, we were excited to find this vehicle. Dominic then began drawing up a contact for the vehicle; and less than ten minutes after he gave us the discount, he called to say he would not give the discount. He explained that the vehicle was discounted to start with and he would not honor the 2,000 he promised. He said they don’t usually discount vehicles. I pointed out most vehicles on their site are discounted, and reminded him he said the discount would apply to “whatever” we choose. I could tell he didn’t like being confronted with facts and was getting angry with me because I thought they should keep to their word. Buying a 60,000 vehicle, unseen, I need to trust the seller and his word. He got angry, because I said I felt I needed to be dealing with someone I could trust and was true to their word. I asked to speak with his supervisor, and he refused to arrange that. I called and left a message for his supervisor, who never called. I called again, and the secretary told me I couldn’t speak with a supervisor, manager, owner or anyone, And she wasn’t sure if they’ll call me, because I said I would write a negative review. At this point I was crying, we really needed and counted on getting This vehicle. My husband called, because we got money out to purchase this vehicle and need it soon, because his wheelchair is coming. They cut off all communication. I started to look at business reviews on Google, Yelp, and the BBB. I saw many complaints about this same behavior occurring when people have problems with vehicles they purchased from Freedom Motors. We dodged that bullet. If you buy from here, I hope you don’t need to complain and nothing is wrong with your vehicle. They don’t want to deal with real people and do not want to be held to their word.

Beware I used Freedom Motors(FMI) for a manual conversion of my van. I previously had a manual conversion by another company. I never heard a sound from my old van; no muffler noise or rattle from the Q'straints. Both vans are rear entry conversions. The FMI conversion van had a noisy muffler from day 1 of conversion and the Q'straints rattle over every small bump. The length of the front Q'strsint is not long enough to attach from the rear compartment; the old van did. To attach, I have to drape myself over the middle seat. It's not very convenient on a good day and then add cargo/groceries in the middle seat, and rain, wind and bitter cold with your butt literally hanging out the side of the van. I knew the original middle seats would be replaced but was not until delivery that the seats do not move or recline. Overall I'm disappointed with the result and know that they could have installed different Q'straints to eliminate the rattle and refused to rectify without additional cost.

Very disappointed in this company- how… Well first of all Justin was not the person that spoke to me or had any contact with me what so ever. He never returned my e-mail. And not I am not satisfied- I understand depreciation of a vehicle and let me tell you this one sat in the garage every day- was not out in the weather, was hardly driven at all for 5 months due to a surgery and Covid so put very few miles on it compared to normal usage. So there is no way an addition of less than 4000 miles took a vehicle from $35,000 to $17,000 no matter what you say. It is still in the very same shape now that it was when I received it so other than a good cleaning and going over it- is ready for any other person to purchase it! I feel you are doing an excellent job selling to people that you can take advantage of but doing nothing to help afterwards! And lets not forget months trying to get any answer from anyone there- and that was AFTER Covid and opening back up! Very disappointed in this company- how can I vehicle go from a price of $35,000 to only worth $17,000 a year later- with only 3,000 miles added on to it. That doesn't say to much for the quality of your work to lose value like that. We desperately needed this vehicle and I believe that was and continues to be taken advantage of. I no longer need this van as my husband passed away but now at least I won't be upset to lose his van as I can't lose that kind of money that is still owed on this vehicle. Trying to figure out why vehicles older than mine on your website are selling for such a higher price while mine is worth so much less.

I have come to the conclusion that if… I have come to the conclusion that if you are in need of a modified vehicle, stay away from these guys. The staff is nothing more than a bunch of ill-prepared used car salesmen, with minimal knowledge of the needs of the people they profess to serve. I was sold a vehicle that is, in retrospect, unable to meet my needs (I am a tetraplegic), despite the salesman's best attempts to convince me otherwise. I was ripped off. Contrary to company policy, no measurements were ever taken. I fell for the assurances of the salesman. My bad. The real problem has been trying to resolve the issues. This is where the "used car salesmen" shine. I am trying to get a different vehicle that is approximately the same price but with a slightly larger layout. It has become a numbers game, having nothing to do with meeting the needs of the handicapped consumer. I will be chatting this situation up in (all) the various spinal cord injury forums, in more detail. In the meantime, stay away from Freedom Motors.