I purchased a skid plate kit from these… I purchased a skid plate kit from these people in March for a 2020 BMW M340 and specifically told them that my car had the high performance cooling kit with the extra oil cooler. I was assured several times that this was the skid plate for that car. Shipping was a nightmare and when received it was discovered that, in fact, this did not fit the specified vehicle. Customer service is horrible, The representative Chris Edith lied to me repeatedly then just blew off my attempts to contact him, ducked repeated phone calls and ignored all emails. I am now stuck with a worthless product and they refuse to refund the almost $700. Beware of doing any kind of business with these thieves. Just as a follow up. They asked me to contact them to get a resolution. I did as they asked and they NEVER got ahold of me even though I was told management would contact me within 24 hours. Basically, I was told to go screw myself, in much ruder terms.

TMS will steal from you if they can. Ups accidentally mislabeled my packages and instead of TMS returning my package, they steal the item and exchange me an item $350 cheaper, then say they can’t find the item that was accidentally sent to them. Bad customer service, dishonest employees that will steal from you if they can get away with it. I’ve been ordering parts from TMS for years but not anymore. I will no longer do business with them.

Said "In stock" but has been on backorder for 6 months Ordered an OMP steering wheel in September of 2022. Every few months I get an email update that it will ship later and later. Today is March 5th 2023. The last email said March 1st. I clicked the shipping link inside the email and now it says March 27th. I'll be updating this review on March 27th... stay tuned!!

Ordered and paid for two front shocks… Ordered and paid for two front shocks and springs. The shocks are direct shipped from Bilstein, but unknown to me they needed to be manufactured in Germany.! Contacted Bilstein US and were informed it will be a month until they are in the US. No ETA from Turner. Bilstein do not ship direct so expect all communication from Distributors. I should mention that the springs have already arrived.

You deserve better than Turner OR ECS Because this company doesn't deserve anymore of my investment than I've already given, I'm pasting this from my Yelp review. Thanks. Decent pricing, and some cool stuff...sometimes. That's about all I have to say about Turner that is good. My impression is that they are affiliated with ECS, and seem to have taken the same politic when it comes to client care, which means, NONE. I cannot tell you the amount of money I have spent at both firms, which really shouldn't matter (and clearly doesn't to them), only to be treated with complete apathy and disregard. They constantly mislead on availability and shipping speed (currently still waiting for parts on Oct 13, ordered on the 1st that said they ship in 2 days), and do not take ANY responsibility or express any empathy for anything. Orders, house-part failures, you name it. All I can say is that this business model may be successful for them, but sooner or later, enough of us will have had enough, and they'll be wondering why they're shuttering the doors and putting the race-cars on EBay.