Although I verified with Turner… Although I verified with Turner Motorsport that the brake pads I ordered would fit my vehicle, the pads that arrived did not fit correctly. They would not accept a return, even after a 40-minute phone call.

Delay shipment and it take for every… Delay shipment and it take for every part to arrive. really bad experience to shop in this store

Leisurely Delivery I needed front and rear shocks for my 2003 Mazda B4000. Turner represents Bilstein. Turner had the rears but not the front. I ordered what Turner had. I ordered the fronts from Tire Rack (of all places). Got the fronts from Tirerack in four days. Got the rears from Turner in a little more than two weeks. Seems they bounced around from one warehouse to another. The people I spoke w/ at Turner weren't particularly helpful or apologetic. I guess they are good w/ BMW but don't sell me something if you can't do it properly.

Absolutely garbage customer service Absolutely garbage customer service. I was looking to purchase a whole heap of interior trims and like any diligent person I inputted my car specs to filter through compatible parts. When I soon came to realize post purchase is that Turners shows you things for you car that aren't even compatible even if it says there are. Naturally I ordered $3000USD worth of items thinking I have done my part and selected the right gear according to their guidance yet this would be the start of my problems. The order was dispatched and I received 2 defective products and 2 incompatible items. I followed up so many times about this mishap and they refuse to reply to any of my emails. Only as of today did they acknowledge to potentially process my refund if I ship the items back at my own expense! Shocking treatment it does not matter if you spend 300 or 3000 they treat you like trash because they know they can get away with it. STAY ABSOLUTELY CLEAR FROM THIS PLACE!!! Try Hubauer for your BMW parts, they seem decent and have the review score to back it up.

Company says it will ship “today”… Company says it will ship “today” doesn’t ship out today. Will put your order on hold until they can get it sourced. Customer service will put you on hold for long periods of time over simple issues. Generally a poor experience. Not sure if I caught them on a bad day or what. But I’m in for an hour and a half wasted on in time dealing with these people. DOUG was not helpful. James handled my request within 5 minutes after I hung up on Doug.