The ordering was simple The ordering was simple. I live across the country and still got it in under a week. The instructions are so detailed and in layman's terms that my girlfriend said she could install it. It took me less than 2 hours and my truck was remotely starting. It started making a over start noise so I called support and talk to a man named Derick. I was never put on hold and it felt like I was talking to a friend. I would recommend this company to anyone trying to install their own alarm system.

Email support was not so great great, Telephone Support was Great. Telephone support was great, but email support was not their. But I'm happy with my Code Alarm System. Great Price and Works Great.

Tech support Products and tech service if needed are phenomenal at MotorCityremotes. People there are very knowledgeable about their products and can help you over the phone even with what you may think is a difficult problem, thanks motorCityremotes.

VERY PLEASED Really hard to put into words how pleased I actually am. I have installed hundreds of remote starts, keyless entries, and alarms over the years, and BY FAR... Going through motor city remotes was the best experience. The system came packaged very well, instructions were EXTREMELY easy to understand and follow, so much so my 16 year old son that has zero tech experience was able to do most the install completely by himself. The other OUTSTANDING thing is that they stand behind there product, and are always there to help over the phone or through e-mail with any questions day or night. There tech support is great - very knowledgeable.

Honesty goes a long way.. To this day I just use the alarm, but without flashing parking lights function, and, I've tried to turn on the arming chirps function, which is simple to do, but I believe they sent this to me without programming in a lot of the basic options. Then there is also the missing white wire that they kept insisting was there (for the parking lights) Like I'm so stupid, or I'm color blind. I have installed several alarms, and NEVER had a problem with any of them. I also tried to turn on the dome light timer function, as per the instructions, and THAT would not work either. Another feature I can't use because they did not program that option into the CPU before they sent it to me. I think they need to admit when they are wrong, or realize they make mistakes also. They had this attitude like, I was just a dumb customer, and they are always correct each time I spoke with them. NOTHING was resolved, so I just cut my losses. (Oh, since I could not use the dome light timer feature, I had to drill a hole in each door jamb and install a trigger switch,wired to the instant trigger wire for the hood, so the alarm would sound when a door was opened) otherwise I would have to stand there waiting for the dome light to go out, so I could arm the system. And they thought they were dealing with a clueless beginner, not quite. Yes, there are all these 5 star reviews on Trustpilot, about how wonderful MotorCityRemotes is.These people are fortunate, and lucky that they did not go through the nightmare I had to. Great, I'm happy for them. I am trying to just accept all this, but as a result of several of the features not working, we are sometimes overlooking arming the system. I am so upset with them. Why did they not believe me when I spoke with them? It's difficult for me to not be pissed off every day about all of this. Derick from the tech. dept. was "I'm the professional, you are the idiot" type of person.No help and a big joke.