Not Too Bad an Experience at Las Vegas Airport Rented at the Las Vegas airport. Had to wait in line 1 hour. They had no cars ready for pick up. As each customer talked with an agent, the agent called Service and they prepared a car for the customer. It made the process very long. We got to the spot in the garage area and found someone else there, promised a vehicle for the same spot. We got the car; we don't know how the other couple fared. Budget did not include the Customer Facility charge in our prepaid rental estimate. There is no reason for that (it is a daily rate) except it makes the rental price look less expensive than it will be. Leaving the garage and car drop off were very smooth. Do me sure to look car over before you leave the garage; as you leave you have to sign a document indicating no damage on vehicle or exactly what damage you found.

Budget rental car- O'Hare Chicago We rented a car for a weekend in Chicago. We flew into O'Hare and went to Budget to get our car. The agent quickly went through the additional services we could get from Budget. Several additions were put on without our consent and added $137 to our bill. The next day I called and asked for a refund I was told no! Now I know my business is worth less than $137. In the future, I'll pay more for a rental somewhere else if it means never using Budget again. because I am worth more than $137.

I made a reservation for a truck with… I made a reservation for a truck with Budget. Unfortunately, I had a medical issue and was able to continue with the rental. I cancelled the reservation 6 days before the rental date and was charged $50.00 to cancel. Budget does not allow for any type of reason for cancellation. Recommendation: Do not rent with Budget. Other rental agencies do not charge cancellation fees, especially if it is for a medical reason. Too many other good rental agencies.

HORRIBLE EXPERIENCE - STAY AWAY FROM BUDGET HORRIBLE EXPERIENCE - agent @ Orlando airport wouldn't even look at our insurance - said we don't take that here - double charged us on the insurance & when we went to pick up the car (finally) - it wasn't there. Complained and they said they would refund us the difference of $750 - that was over a month ago and we've only seen $150. They don't keep notes of your call so every time you contact them you have to start all over again with your explanation. STAY AWAY

Be careful!! Be careful!!! They stolen your money!!! Is not fear, they take a deposit for 300 euro and they never give you back. They use a fake excuses to don't give back the deposit, also they don't tell you what happened, don't reply about, you have to travel again to the office after 2 week without response about give back the deposit... Is the first time I've tried, and never again. VANREL is 1000 time better