What a bunch of crooks What a bunch of crooks! After an 8-hour flight, we found ourselves confronted by a hard-selling sales representative at their pick-up desk. Despite explaining we had insurance he insisted we need additional, and we ended up signing up for insurance that we later discovered we didn't need. To add insult to injury, they had the audacity to charge us for refuelling a car that we returned with a full tank. Needless to say, I'll definitely try to avoid them in the future.

Do not trust Do not trust! Rented a vehicle through Budget, prepaid in full, including all fees, taxes, location charges etc. On return of the car, they charged my credit card an additional 45% for the base rental alone. But on top of that, they charged me a refueling fee, despite returning the car with a full tank (and taking a photo of the gauge to prove it). And for a small windscreen chip, they charged a further $1,822, and have not, despite repeated requests, provided any evidence of the cost to repair. But worst of all? They emailed their invoice, with a digitally added squiggle in the customer signature box. We did not even see the invoice, let alone sign it! Is this legal? Can they simply sign their own document in my name and pretend that I agreed to their ridiculous and fraudulent charges? Their "customer service" were worse than useless - could not even tell me what they actually charged me for the base rental, separate from the other charges. Did not even understand that VAT was a thing.

Beware of Hard Selling Beware of Hard Selling- You do NOT always need 3rd party insurance and you do NOT need to pay for their toll pass which is MUCH more expensive than just paying tolls in the States. I have emailed to complain that I was told that I NEEDED to take the tolls package and in my sleep deprived state I didn't argue too much. They don't care, they made a profit and their sales rep got their commission - avoid...!

Rented a car from Orlando International… Rented a car from Orlando International (MCO), returned car with a full tank of fuel as in the contract and they charged my credit card to re fuel the vehicle even though it was returned full. They always try to charge you for extras you don't need or didn't have and its very difficult to get your money back once they have your credit card details. Would suggest using a different company as there are several at MCO.

Budget scam artists What a joke this company is - booked a vehicle to collect in Italy (not a problem), arrived to collect and was offered a second driver for free by the gentleman at the desk, as we were just going to have the 1 driver. We used the vehicle and returned- they tried to charge us for damage on the vehicle, luckily I had a video showing the damage from the beginning of the hire. Then we got a bill for the extra driver (which was not by choice!! Only taken the offer because it was given free of charge). Customer services have been terrible when emailed - i will never use this company again and i hope others avoid at all costs!