Prepaid for rental but somehow it… Prepaid for rental but somehow it didn't show up in their system. Was charged again for the rental and then asked that I provide bank statement to receive a refund. When I picked up the rental at the airport, the rep offered a "free" upgrade. I was given a car that reeks of cigarettes smell. I exchanged it but they now charged full upgrade price. I don't write reviews but stay away.

There UAE/Dubai Office Sucks There UAE/Dubai Office Sucks! Please stay away from them! They are an absolute disaster to deal with. From losing security deposit payments to radio silence on emails, it's been an absolute disaster!

Not Too Bad an Experience at Las Vegas Airport Rented at the Las Vegas airport. Had to wait in line 1 hour. They had no cars ready for pick up. As each customer talked with an agent, the agent called Service and they prepared a car for the customer. It made the process very long. We got to the spot in the garage area and found someone else there, promised a vehicle for the same spot. We got the car; we don't know how the other couple fared. Budget did not include the Customer Facility charge in our prepaid rental estimate. There is no reason for that (it is a daily rate) except it makes the rental price look less expensive than it will be. Leaving the garage and car drop off were very smooth. Do me sure to look car over before you leave the garage; as you leave you have to sign a document indicating no damage on vehicle or exactly what damage you found.

I rented from Budget in West Palm and… I rented from Budget in West Palm and have never seen such an inept company. They told me in an email that my charges for the car were $394 and my actual bill on two CapitalOne transaction came to $442. Then they said they credited $109 to my account in February, which was a lie. When I askede them about sending me a detailed account of my charge, they never sent it despite 6-7 times I asked for it. I also asked where the $109 was they claimed they credited to my account and they always replied with their form letter. I asked for a coupon for my aggravation and that was not addressed. Don't use them! They are not transparent and basically lie...and I have their emails to prove it!!!

What a bunch of crooks What a bunch of crooks! After an 8-hour flight, we found ourselves confronted by a hard-selling sales representative at their pick-up desk. Despite explaining we had insurance he insisted we need additional, and we ended up signing up for insurance that we later discovered we didn't need. To add insult to injury, they had the audacity to charge us for refuelling a car that we returned with a full tank. Needless to say, I'll definitely try to avoid them in the future.