Cleaning charge for smoking when no one smoked in the car I rented a car in Detriot from Budget. I traveled with my husband, sister-in-law, and her boyfriend, who was a smoker. The boyfriend did not smoke in the car but would often have a cigarette and then get into the car so we could drive to the next destination. I received a letter from Budget 5 days later telling me they were charging me for the cleaning of the car due to the smoke smell. No one smoked in the car and to charge me is just ridiculous. The amount of the charge was $450.00. What a scam. I'm never going to rent from Budget again. I called customer service and they did rescind the charges but it is too late.

There UAE/Dubai Office Sucks There UAE/Dubai Office Sucks! Please stay away from them! They are an absolute disaster to deal with. From losing security deposit payments to radio silence on emails, it's been an absolute disaster!

Beware of Hard Selling Beware of Hard Selling- You do NOT always need 3rd party insurance and you do NOT need to pay for their toll pass which is MUCH more expensive than just paying tolls in the States. I have emailed to complain that I was told that I NEEDED to take the tolls package and in my sleep deprived state I didn't argue too much. They don't care, they made a profit and their sales rep got their commission - avoid...!

Rented a car from Indianaoplis airport Budget here for a work trip Rented a car from here for a work trip. When returning to the airport I dropped the rental off, received my receipt after the person scanned the barcode of the car. Several days later received additional charges for well over $1,000.00. When I called up, they told me I haven't returned the car. I've now been dealing with their loss prevention people; four times I've called. The answer I keep getting is that, "We can't get a hold of anyone at the airport location." NEVER RENT FROM BUDGET

Prepaid for rental but somehow it… Prepaid for rental but somehow it didn't show up in their system. Was charged again for the rental and then asked that I provide bank statement to receive a refund. When I picked up the rental at the airport, the rep offered a "free" upgrade. I was given a car that reeks of cigarettes smell. I exchanged it but they now charged full upgrade price. I don't write reviews but stay away.