Beware of Hard Selling Beware of Hard Selling- You do NOT always need 3rd party insurance and you do NOT need to pay for their toll pass which is MUCH more expensive than just paying tolls in the States. I have emailed to complain that I was told that I NEEDED to take the tolls package and in my sleep deprived state I didn't argue too much. They don't care, they made a profit and their sales rep got their commission - avoid...!

Extremely poor customer service Never booking with Budget again. I was told I could travel to Austria from Switzerland with the car, and this was outlined in my contract. Budget issued me with a fine from the Austrian border authorities (plus their own additional expenses) because the car did not display the appropriate sticker to cross the border. Budget refused to take ownership and did not refund me, stating that it was my fault that the car had the incorrect sticker which makes no sense at all. Their customer service team were hopeless and just continued to reply with generic responses.

Do not trust Do not trust! Rented a vehicle through Budget, prepaid in full, including all fees, taxes, location charges etc. On return of the car, they charged my credit card an additional 45% for the base rental alone. But on top of that, they charged me a refueling fee, despite returning the car with a full tank (and taking a photo of the gauge to prove it). And for a small windscreen chip, they charged a further $1,822, and have not, despite repeated requests, provided any evidence of the cost to repair. But worst of all? They emailed their invoice, with a digitally added squiggle in the customer signature box. We did not even see the invoice, let alone sign it! Is this legal? Can they simply sign their own document in my name and pretend that I agreed to their ridiculous and fraudulent charges? Their "customer service" were worse than useless - could not even tell me what they actually charged me for the base rental, separate from the other charges. Did not even understand that VAT was a thing.

Be careful!! Be careful!!! They stolen your money!!! Is not fear, they take a deposit for 300 euro and they never give you back. They use a fake excuses to don't give back the deposit, also they don't tell you what happened, don't reply about, you have to travel again to the office after 2 week without response about give back the deposit... Is the first time I've tried, and never again. VANREL is 1000 time better

Budget rental car- O'Hare Chicago We rented a car for a weekend in Chicago. We flew into O'Hare and went to Budget to get our car. The agent quickly went through the additional services we could get from Budget. Several additions were put on without our consent and added $137 to our bill. The next day I called and asked for a refund I was told no! Now I know my business is worth less than $137. In the future, I'll pay more for a rental somewhere else if it means never using Budget again. because I am worth more than $137.