AVIS - the worst A friend and I rented a car from Avis for tw days in Bari. Unfortunately during the drive he received a call and pulled to the side to take it. As he did this he scraped a plastic wheel trim against the pavement. When we came to check the car back in we were told that both passenger side wheel trims had been scraped and the cost to replace them - 290 Euros!!! This made a total rental charge for two days of around 530 Euro! Apparently these plastic wheel trims were priced by Avis at 43 euro each, there was a processing fee of another 42 euro but the kicker was that we were charged 102 euro for 'Vehicle idle time' for a job which would take at most twenty minutes - the wheel trims were pull off push on types - and then on top of that Avis added a further charge of around sixty euro which Avis called an airport surcharge because of the damage!! Car rental companies have a reputation for fleecing their customers at every opportunity - AVIS are top of this list.

Booked a car online Booked a car online, advertised free cancellation. First it advertises 792 USD for the car, on top of which come fees not advertised. With all insurances it costs 1449 that was directly charged to my credit card. I had to call AVIS as regardless of having cancelled it online my credit card was charged 1449 USD, not just pending. Then I called and learnt that either I would pay online at a lower price or pay upon pickup about 150 more and then it would be a free cancellation. However regardless of my choice on the homepage it said free cancellation. On the phone then I learnt that cancellation costs 50 USD. I asked for money back, for cancellation to be waived and overall can only say that renting a car overall is like getting into a racket these days. The fine print is at ≤6pt in size and goes directly against what is printed in bolt at 24pt, like the cancellation fee. Why would someone advertise a price that with insurance and fees is just half of what the actual price is in the end? I would never book a car from AVIS again. The entire homepage is littered with asterisks, because with nearly everything being advertised it is limited to whatever. Make up your mind, AVIS, you are professionally dishonest and that's really all you would get a five star rating for.

Lost and Stolen, Avis Does not TRY at all On 22 March,2024 I returned a truck that I rented from Miami Airport the week before and exchanged it for a car at Palm Beach international airport, Unknowingly, I left a Ryobi pressure cleaner in the backseat and when I realized this later I filed a lost item report, # 19206369. Over the next week and a half checked with the lost and found at Avis but it never showed up. I checked for two weeks. I called a few times no call would ever go through. On April 4th I drove to the Avis at Palm Beach County airport to speak directly to someone at the counter to see what happened. They had no information. They told me my item was never logged in to lost and found in Avis. Frustrated I spoke to one of the customer service reps, Frank, that accepts cars and removes anything that that might've been left in the car. Frank clearly remembered the truck because it stayed in the same place for a couple of days where I parked it. He remembered seeing the pressure cleaner in it and he had no idea what happened to it, but he remembered clearly that it was in there. He thought maybe somebody had taken the truck home and somebody had taken the pressure cleaner and not turned it in. This constitutes theft. I've spent a lot of time every day checking to see if it's showing up and lost and found, calling and then having to drive all the way up to the airport all because somebody didn't do the job that they were required to do and were stealing my personal possessions. I have since filed a police report on this theft and gave a copy of this to Avis and they have done NOTHING to Try Harder to make things right

Bald tires on THOUSAND mile plus family trip BEWARE. Rented a Lexus FROM AVIS. Upon return, shown that TIRES were BALD. Wonderful agent concerned that I was given car in bad condition. Informed me he could not rent this car again until tires replaced. I was SHOCKED and SCARED that I put my FAMILY AT RISK on an over THOUSAND MILE roadtrip to Orlando, FL. When I informed AVIS, they,replied,"Sorry, we took a days rental off." $44?! So, if my family were involved in a catastrophic accident due to bald tires would it have been 3 days deducted?! Oh! Then when car was EXCHANGED not returned, I was levied a $90 gas charge though tank was NOT empty and I'd asked the agent BEFORE exchanging. She replied that it was not a problem. WORSE CAR RENTAL EXPERIENCE. Thank GOD my family was not harmed. Be warned. I certainly was. STAY AWAY FROM AVIS. YOU AND YOUR FAMILY ARE WORTH MORE THAN $44.

Avis Savannah. Nightmare Avis Savannah 4/3/24. Reserved car…50+ people in line…NO cars line not moving Spent $320.00 on metered taxi to get to a meeting 11/2 hours away. All customer service after much time spent offered a coupon or $50. Not acceptable