Beware of Avis scam These are dishonest people. On way to a funeral not far from East Midlands England and pre-hired a car only for named driver to miss flight. So I ask for another car, got quote and signed based on quote. Got billed and double the quoted charge (witness in office when quoted). Queried with Avis and basically said you didn't understand the charge. The double cost stands. So beware when dealing with these Avis car hire - no empathy only greed.

Do not waste your time on this company. Do not waste your time on this company. I prepaid for a rental in Seattle to be picked up at the cruise port, was on the phone pre trip for 45 minutes with a lady that double checked to make sure we would be picked up. When our ship arrived I called the Number to be told they didn't pick up at the port and we would have to take a cab to there location to receive the car. So no I am not paying 50 dollars for a cab to get the car when I can pay 50 to the hotel and use free shuttle. Now having a hard time getting my money refunded they broke the contract not me I have emails stating they will pick up at the port. Do not use this company they do not tell the truth and cost way more money than you think.

Three long hours in the middle of the… Three long hours in the middle of the night to get a car at JFK. Horrible, terribly slow and incompetent or intentionally bad treatment from one of the agents. When we finally reached our turn, the reservation has been a "no-show" (??!). After a vigorous discussion that they half-mouth confirm it was not our fault, but the only way to get a car is to pay again on the spot (we booked and prepaid for a car through a 3rd party). We were given a smaller car than the 7-seater we requested. We were supposed to receive a refund of the second payment in a few days, which has never happened. We were asked to speak to our agency and ask for a refund from them, though it was not the agency's fault. After a lot of back and forth we received partial refund of what we paid to Avis and were advised that they have event given us a "bonus". So, in a nutshell, they made us pay a second time to get a car and declined refunding the undue payment. Ridiculous, arrogant service! Avoid.

Avis Savannah. Nightmare Avis Savannah 4/3/24. Reserved car…50+ people in line…NO cars line not moving Spent $320.00 on metered taxi to get to a meeting 11/2 hours away. All customer service after much time spent offered a coupon or $50. Not acceptable

Avis making illegal charges to your credit card I have been Avis customer for many years, since 2007, every time that i rent a car i used to thought in Avis, My mindset changed last week when i got a letter from Avis asking for USD 400+ due to Smoke Smell. I rent this car to drive around Texas, i visited some friends in Houston, San Antonio and South Texas, i drove the car all the time, and all the time i was with my wife and two teenager girls. I felt rip with this charge to my credit card, i called and explain that i never smoke and i was all the time with my family, that is impossible that the car smoke smell, but the customer service insist that they found cigarettes on the car. Im really disappointed, i believe that Avis did not clean the car well before handover to me otherwise their service contractor is not saying the true and trying to get money illegally and somebody in AVIS is taking advantage of this situation. I asked to talk to a manager but they asked me to wait for the call. a day later i got a letter saying they will charge to my credit card. I will report it to my account manager, i work for international company, i will make sure that they know about this incident, this is very embarrassing, Happily I will share this with my friends to make sure Avis dont steal their money like they illegally did with me, this is a shame. I hope AVIS investigate what is going on with their crappy service,