Three long hours in the middle of the… Three long hours in the middle of the night to get a car at JFK. Horrible, terribly slow and incompetent or intentionally bad treatment from one of the agents. When we finally reached our turn, the reservation has been a "no-show" (??!). After a vigorous discussion that they half-mouth confirm it was not our fault, but the only way to get a car is to pay again on the spot (we booked and prepaid for a car through a 3rd party). We were given a smaller car than the 7-seater we requested. We were supposed to receive a refund of the second payment in a few days, which has never happened. We were asked to speak to our agency and ask for a refund from them, though it was not the agency's fault. After a lot of back and forth we received partial refund of what we paid to Avis and were advised that they have event given us a "bonus". So, in a nutshell, they made us pay a second time to get a car and declined refunding the undue payment. Ridiculous, arrogant service! Avoid.

Avis Riga - stolen money Dirty car received from Avis, covering a small scratch UNDER the car. Returning the car, I had to pay 180 eur despite the obvious photos provided to them. Be aware of thiefs!

Total scam is Avis / Budget Total scam is Avis / Budget. Rented a car for 106Euro. Had to pay 179Euro extra for ‘something i signed for’. A windshield protection. They mislead you in signing a vague contract and threaten you with large 3.500 Euro fines for a tiny scratch. DO NOT RENT HERE EVER. This happened at Malaga airport.

Thought I would try Avis at the Salt… Thought I would try Avis at the Salt Lake City airport, worse wait ever, only 2 staff working, 30 waiting in line and no movement.

Avis doesn't try harder- they try hardly at all Avis doesn't try harder- they try hardly at all! Given a defective car in Miami airport with low tire pressure and leak right out of the airport- the tire alert went off and we had to make an appointment so figured I could deal with this after we arrived. Couldn't get anyone to help me on the phone, tried to replace the car at a local avis place and they literally laughed at me and told me I had to go back to Miami airport (45 min away). Put air in the tire on way to Key West and the tire continued to leak air and returned it a day early to avoid a flat. The car was supposed to have a Nav system (it did not) and satellite radio (it did but no channels subscribed so useless). So called to complain- what did they offer me? A free day (I returned the car a day early already) and would take off of the satellite radio (which I didn't get anyway). Would never rent from them again. If I could give 0 stars I would!