Provided a smaller vehicle than what I paid for I received a confirmed rental agreement about 1 month prior to collecting my vehicle. When I arrived for collection, I was told they only had 1 vehicle left, which was smaller than what I paid for and couldn't accommodate my luggage, so my family was stuck with a 16kg bag resting across the lap of 2 family members seated in the back seat. When I returned the vehicle to AVIS, I was advised to lodge an email complaint with AVIS Management. I did. It has now been 1 week and no response at all, not even an acknowledgment. The ratings tell you all you need to know about this company.

Avis Savannah. Nightmare Avis Savannah 4/3/24. Reserved car…50+ people in line…NO cars line not moving Spent $320.00 on metered taxi to get to a meeting 11/2 hours away. All customer service after much time spent offered a coupon or $50. Not acceptable

Good experience with Avis at Oslo airport Despite some bad reviews, I'd rented an SUV in Avis at the Oslo airport and was completely satisfied. Nice car, good service, no lines, no hidden charges. Everything was great.

Avis outrageous cancelation fee For the first time I paid for a vehicle upfront. Then had to cancel. Cancelled 19 days out from pick up, 3 days after paying. Out of a $296 hire charge Avis charged $82.50 cancellation fee. Now that is a disgusting practice.

AVIS Station Manager Retaliation on Customer Station Manager in Marquette MI mad she had to help me on Easter Sunday - retaliated against me by disregarding her original agreement and charged me $700 to drop off the vehicle I had to swap out the first malfunctioning vehicle for! I had to go back and exchange the disabled vehicle because of a bad tire and crash codes! She sent me out to an empty spot and as she and her family were driving away they flipped me off!! I called Avis, and went through several steps to resolve the charge and now, a month later…still no response. GOODBYE AVIS…BEWARE if you rent from them!