HOTWIRE has become a SCAM HOTWIRE was fantastic back in the years. Now they are abusing their customers. The commissions are ridiculous. Go back to what you were in 2017 and become a travel giant. You won't survive otherwise

Don't be fulled by fake positive… Don't be fulled by fake positive reviews. This company has literally no customer support. There may be some deals, right. But if something goes wrong or you simply need to change something - you are on your own. Local hotels are perhaps so-so. In the worst case there's always another hotel near by. But flights or vacations? Save yourself from big troubles with this crappy company

Hotel reservation FRAUDULENT Hotel reservation. I needed to change it. website customer service chat etc are blocked. I emailed Robot reply directed me to a telphone number . They were not Hotwire but Expedia . they advised me the reservation number did not exist providing Hotwire direct line . That number doesnt answer , I found another Hotwire department who also advised reservation didnt exist and I should I should cancel the VISA payment. Thats impossible with an Spanish bank . Hotwire hide without any manner of contacting them . thus theyre classed as FRAUDULENT operation. DONT DEAL WITH THEM EVER YOU LL LOSE YOUR MONEY

Horrible website Horrible website. Website was messed up so everything I made a reservation I never received a confirmation email and never showed under my itinerary so I assumed the bookings weren't going though which has happened in the past so I tried 2 more times and the same problem happened. Then I check my bank account and saw the transactions went through. After I contacted hotwire about the transactions they admitted that they are having problems with their website but said they can only refund me for 1 transaction of the 3. I then asked if they can move the date of the second transaction and they said they can't. So I asked them why even tho this is their fault and that they admitted to it being their fault they could not refund me money for both transactions? They said its against their policy. Never using this scam website again.

Hotwire "guarantee" means nothing I booked a Hot Rate hotel through the website. I understand you take your chances when booking these rates. But the site said "You’re guaranteed to stay at one of these regional or national chains:" and showed Sheraton, Radisson, Holiday Inn, and Wingate. It further offered a photo from the hotel I was booking. I was booked into the Sonesta Select. I have talked to multiple people there, and get the same rehearsed answers. How can they legally make a guarantee and then not follow through with it?