Beware of this when using hotwire.com I was researching trips for rental car and made two reservations. Somehow one was submitted as prepay which I did not authorize because I was only doing light level research. I then spent two hours chatting with hotwire and then calling Hertz and Expedia (who owns Hotwire) only to get the same answer which was to send an email to a generic email address I got a response today and it was that they could do nothing and call my bank to try and get my $632 back. This is wrong and not fair whatsoever.

I booked through Hotwire and the hotel… I booked through Hotwire and the hotel was disgusting. I will never book through them ever.

Corporate abuse Loyal customer, the one time I messed up and accidentally booked a duplicate car rental I was told because it’s a “hot rate” no refund or credit available. Who cares what it’s called? How is it legal or ethical for a company policy to flat out steal peoples’ money?

Don't be fulled by fake positive… Don't be fulled by fake positive reviews. This company has literally no customer support. There may be some deals, right. But if something goes wrong or you simply need to change something - you are on your own. Local hotels are perhaps so-so. In the worst case there's always another hotel near by. But flights or vacations? Save yourself from big troubles with this crappy company

ROACHES AND DIRTY LINENS at METRO PHX APTS. The reviews about METRO PHX APTS that speak about ROACHES and DIRTY LINENS and OLD TOWELS and POOR SERVICE FROM HOUSEKEEPING and LOCAL VAGRANTS and UNSAVORY LONG TERM TENANTS and rooms that need MULTIPLE REPAIRS are: ABSOLUTELY TRUE and ACCURATE. This might not be the WORST place to stay...it is without question the most UNCOMFORTABLE. Mostly because of the ROACHES and the dirty LINENS. (I went to Walmart and purchased my own pillow..pillowcase..towels and tried to sleep on the couch) Yes...the front desk staff is very friendly...NOT PROFESSIONAL. Yes..the property has a decent pool and picnic/grill area. Yes..the location is central to the airport and downtown and close to the highway. Yes...the rooms are large studio/kitchenette apt style intended for extended stays. However...staying here is almost a PUNISHMENT and HOTWIRE as well as ANY OTHER reputable travel site should be EMBARRASSED for listing this property AND sending guests here for lodging. Mostly because of the ROACHES and the OLD DIRTY LINENS and HOUSEKEEPING NOT BEING HELPFUL AT ALL. Staying at Metro PHX Apts is highly NOT! RECOMMENDED....unless you have ABSOLUTELY NO OTHER CHOICE.