ZERO STARS. Stole our money. Wish ZERO stars was an option. Due to unforeseen circumstances, we had to adjust the dates of our car rental for an out-of-state trip. Hotwire REFUSED TO HELP. Completely refused to switch our dates or refund our money. We paid over $1000 to Hotwire for a service we DID NOT receive, since our trip dates had changed. Customer service was absolutely useless. DO NOT RENT WITH THESE THIEVES!!!

Not worth any perceived savings Every time I book a car with them, I have a bad experience. I say I will never book again and a couple of years later I decide to try them again and always get screwed. They will not update or change your reservation for any reason ever, so it's completely useless to call customer service. And if you are slightly late on your time, they charge you a whole other day (instead of an hourly rate, like most rental agencies.

Beware of this when using hotwire.com I was researching trips for rental car and made two reservations. Somehow one was submitted as prepay which I did not authorize because I was only doing light level research. I then spent two hours chatting with hotwire and then calling Hertz and Expedia (who owns Hotwire) only to get the same answer which was to send an email to a generic email address I got a response today and it was that they could do nothing and call my bank to try and get my $632 back. This is wrong and not fair whatsoever.

Horrible website Horrible website. Website was messed up so everything I made a reservation I never received a confirmation email and never showed under my itinerary so I assumed the bookings weren't going though which has happened in the past so I tried 2 more times and the same problem happened. Then I check my bank account and saw the transactions went through. After I contacted hotwire about the transactions they admitted that they are having problems with their website but said they can only refund me for 1 transaction of the 3. I then asked if they can move the date of the second transaction and they said they can't. So I asked them why even tho this is their fault and that they admitted to it being their fault they could not refund me money for both transactions? They said its against their policy. Never using this scam website again.

Hotel reservation FRAUDULENT Hotel reservation. I needed to change it. website customer service chat etc are blocked. I emailed Robot reply directed me to a telphone number . They were not Hotwire but Expedia . they advised me the reservation number did not exist providing Hotwire direct line . That number doesnt answer , I found another Hotwire department who also advised reservation didnt exist and I should I should cancel the VISA payment. Thats impossible with an Spanish bank . Hotwire hide without any manner of contacting them . thus theyre classed as FRAUDULENT operation. DONT DEAL WITH THEM EVER YOU LL LOSE YOUR MONEY