Horrible website Horrible website. Website was messed up so everything I made a reservation I never received a confirmation email and never showed under my itinerary so I assumed the bookings weren't going though which has happened in the past so I tried 2 more times and the same problem happened. Then I check my bank account and saw the transactions went through. After I contacted hotwire about the transactions they admitted that they are having problems with their website but said they can only refund me for 1 transaction of the 3. I then asked if they can move the date of the second transaction and they said they can't. So I asked them why even tho this is their fault and that they admitted to it being their fault they could not refund me money for both transactions? They said its against their policy. Never using this scam website again.

hotwire refuse to give refud booked a room for out of town trip on arrival we received the key went to the room and the door was broken. entered room with funky smell and floor was dirty. bed was made but sheets were stained. went back to front desk to ask for refund and told us we had to go thru hotwire for it. i ask for pholio for confirmation of cancelling room to give to hotwire. no one answered tha for the week so i let text and received a response 2 days later which equal 4 days siince cancelling room. hot wire refused to give refund and offed a 25 hotwire bucks crap. hotel was not safe nor clean which we did not stay. why is it so hard to receive a refund?

Corporate abuse Loyal customer, the one time I messed up and accidentally booked a duplicate car rental I was told because it’s a “hot rate” no refund or credit available. Who cares what it’s called? How is it legal or ethical for a company policy to flat out steal peoples’ money?

I never write a bad review even if… I never write a bad review even if deserved but this was so bad I had to for future hotwire customers! We were promised an " Excellent Rating" hotel and of course it showed very common nice hotels as my choices but ended up giving me a sketchy unsafe "ECONO LODGE MOTEL" that was beyond nasty!! I will never ever book with Hotwire again!

Beware of this when using hotwire.com I was researching trips for rental car and made two reservations. Somehow one was submitted as prepay which I did not authorize because I was only doing light level research. I then spent two hours chatting with hotwire and then calling Hertz and Expedia (who owns Hotwire) only to get the same answer which was to send an email to a generic email address I got a response today and it was that they could do nothing and call my bank to try and get my $632 back. This is wrong and not fair whatsoever.