ZERO STARS. Stole our money. Wish ZERO stars was an option. Due to unforeseen circumstances, we had to adjust the dates of our car rental for an out-of-state trip. Hotwire REFUSED TO HELP. Completely refused to switch our dates or refund our money. We paid over $1000 to Hotwire for a service we DID NOT receive, since our trip dates had changed. Customer service was absolutely useless. DO NOT RENT WITH THESE THIEVES!!!

I love it, not sure why it's got bad reviews Not sure why everyone is leaving bad reviews for hotwire - I've had some great deals from the company in the past. In Europe I saved some serious cash on hotels (I had a room worth $350 USD a night for under $150 a night on hotwire). I've saved tons of money on rental cars too under their hot deals - often times more than several hundred dollars compared to competitors. Obviously you need to be careful because you cannot be refunded for any of these rooms or cars.

I booked through Hotwire and the hotel… I booked through Hotwire and the hotel was disgusting. I will never book through them ever.

Use priceline.com instead of hotwire They put me in a motel and called it a 3.5 star hotel. I tried to fix it somehow with their customer service and hotwires customer service smelled worst the motel they put us in. The feces or blood drops in the bathroom was the deal breaker for us, we just left and had to pay for another hotel ourselves. Hotwire pretty much told us to take care of the scam ourselves.

Not worth any perceived savings Every time I book a car with them, I have a bad experience. I say I will never book again and a couple of years later I decide to try them again and always get screwed. They will not update or change your reservation for any reason ever, so it's completely useless to call customer service. And if you are slightly late on your time, they charge you a whole other day (instead of an hourly rate, like most rental agencies.