Hotwire "guarantee" means nothing I booked a Hot Rate hotel through the website. I understand you take your chances when booking these rates. But the site said "You’re guaranteed to stay at one of these regional or national chains:" and showed Sheraton, Radisson, Holiday Inn, and Wingate. It further offered a photo from the hotel I was booking. I was booked into the Sonesta Select. I have talked to multiple people there, and get the same rehearsed answers. How can they legally make a guarantee and then not follow through with it?

Don't be fulled by fake positive… Don't be fulled by fake positive reviews. This company has literally no customer support. There may be some deals, right. But if something goes wrong or you simply need to change something - you are on your own. Local hotels are perhaps so-so. In the worst case there's always another hotel near by. But flights or vacations? Save yourself from big troubles with this crappy company

My husband and I made a reservation for… My husband and I made a reservation for a car on hotwire.com for June 27th until the 29th. On the site it said book now pay later so we reserved the car on the site it asked if we needed insurance and my husband and I agreed to get it so we did. But what we didn't realize is that they took the money out of our account now it's not about the money what it is about is that they can do this to anyone. Called them and asked for the money back we needed it to buy food. They said it would take 30 days to get it back that just unacceptable. I told them they didn't wait 30 days to take the money they said that is their policy. I want to bring a class action lawsuit against hotwire.com and Allianz insurance if anyone is willing please come forward.

I booked through Hotwire and the hotel… I booked through Hotwire and the hotel was disgusting. I will never book through them ever.

Hotel reservation FRAUDULENT Hotel reservation. I needed to change it. website customer service chat etc are blocked. I emailed Robot reply directed me to a telphone number . They were not Hotwire but Expedia . they advised me the reservation number did not exist providing Hotwire direct line . That number doesnt answer , I found another Hotwire department who also advised reservation didnt exist and I should I should cancel the VISA payment. Thats impossible with an Spanish bank . Hotwire hide without any manner of contacting them . thus theyre classed as FRAUDULENT operation. DONT DEAL WITH THEM EVER YOU LL LOSE YOUR MONEY