Hotwire "guarantee" means nothing I booked a Hot Rate hotel through the website. I understand you take your chances when booking these rates. But the site said "You’re guaranteed to stay at one of these regional or national chains:" and showed Sheraton, Radisson, Holiday Inn, and Wingate. It further offered a photo from the hotel I was booking. I was booked into the Sonesta Select. I have talked to multiple people there, and get the same rehearsed answers. How can they legally make a guarantee and then not follow through with it?

Beware of this when using hotwire.com I was researching trips for rental car and made two reservations. Somehow one was submitted as prepay which I did not authorize because I was only doing light level research. I then spent two hours chatting with hotwire and then calling Hertz and Expedia (who owns Hotwire) only to get the same answer which was to send an email to a generic email address I got a response today and it was that they could do nothing and call my bank to try and get my $632 back. This is wrong and not fair whatsoever.

HOTWIRE has become a SCAM HOTWIRE was fantastic back in the years. Now they are abusing their customers. The commissions are ridiculous. Go back to what you were in 2017 and become a travel giant. You won't survive otherwise

Don't trust Hotwire quotes - they manipulate your data to offer lower rates incorrectly forwarded pickup/dropoff dates/times to rental company. Caused me to spend more than they quoted. Would not resolve issue even with screenshots showing that accurate data was entered into their system.

I booked a car reservation on the phone… I booked a car reservation on the phone through Hotline Car Rental. I told the agent I wanted to make a reservation for Rochester Minnesota. The agent entered all my information, confirmed my reservation, and emailed me my receipt. I reviewed my reservation and discovered that the agent entered the reservation for Rochester New York. I called customer service to explain what happened. They said they could not issue a refund. I will never deal with Hotline again.