Corporate abuse Loyal customer, the one time I messed up and accidentally booked a duplicate car rental I was told because it’s a “hot rate” no refund or credit available. Who cares what it’s called? How is it legal or ethical for a company policy to flat out steal peoples’ money?

ROACHES AND DIRTY LINENS at METRO PHX APTS. The reviews about METRO PHX APTS that speak about ROACHES and DIRTY LINENS and OLD TOWELS and POOR SERVICE FROM HOUSEKEEPING and LOCAL VAGRANTS and UNSAVORY LONG TERM TENANTS and rooms that need MULTIPLE REPAIRS are: ABSOLUTELY TRUE and ACCURATE. This might not be the WORST place to stay...it is without question the most UNCOMFORTABLE. Mostly because of the ROACHES and the dirty LINENS. (I went to Walmart and purchased my own pillow..pillowcase..towels and tried to sleep on the couch) Yes...the front desk staff is very friendly...NOT PROFESSIONAL. Yes..the property has a decent pool and picnic/grill area. Yes..the location is central to the airport and downtown and close to the highway. Yes...the rooms are large studio/kitchenette apt style intended for extended stays. However...staying here is almost a PUNISHMENT and HOTWIRE as well as ANY OTHER reputable travel site should be EMBARRASSED for listing this property AND sending guests here for lodging. Mostly because of the ROACHES and the OLD DIRTY LINENS and HOUSEKEEPING NOT BEING HELPFUL AT ALL. Staying at Metro PHX Apts is highly NOT! RECOMMENDED....unless you have ABSOLUTELY NO OTHER CHOICE.

I never write a bad review even if… I never write a bad review even if deserved but this was so bad I had to for future hotwire customers! We were promised an " Excellent Rating" hotel and of course it showed very common nice hotels as my choices but ended up giving me a sketchy unsafe "ECONO LODGE MOTEL" that was beyond nasty!! I will never ever book with Hotwire again!

Use priceline.com instead of hotwire They put me in a motel and called it a 3.5 star hotel. I tried to fix it somehow with their customer service and hotwires customer service smelled worst the motel they put us in. The feces or blood drops in the bathroom was the deal breaker for us, we just left and had to pay for another hotel ourselves. Hotwire pretty much told us to take care of the scam ourselves.

hotwire refuse to give refud booked a room for out of town trip on arrival we received the key went to the room and the door was broken. entered room with funky smell and floor was dirty. bed was made but sheets were stained. went back to front desk to ask for refund and told us we had to go thru hotwire for it. i ask for pholio for confirmation of cancelling room to give to hotwire. no one answered tha for the week so i let text and received a response 2 days later which equal 4 days siince cancelling room. hot wire refused to give refund and offed a 25 hotwire bucks crap. hotel was not safe nor clean which we did not stay. why is it so hard to receive a refund?