I booked through Hotwire and the hotel… I booked through Hotwire and the hotel was disgusting. I will never book through them ever.

My husband and I made a reservation for… My husband and I made a reservation for a car on hotwire.com for June 27th until the 29th. On the site it said book now pay later so we reserved the car on the site it asked if we needed insurance and my husband and I agreed to get it so we did. But what we didn't realize is that they took the money out of our account now it's not about the money what it is about is that they can do this to anyone. Called them and asked for the money back we needed it to buy food. They said it would take 30 days to get it back that just unacceptable. I told them they didn't wait 30 days to take the money they said that is their policy. I want to bring a class action lawsuit against hotwire.com and Allianz insurance if anyone is willing please come forward.

ROACHES AND DIRTY LINENS at METRO PHX APTS. The reviews about METRO PHX APTS that speak about ROACHES and DIRTY LINENS and OLD TOWELS and POOR SERVICE FROM HOUSEKEEPING and LOCAL VAGRANTS and UNSAVORY LONG TERM TENANTS and rooms that need MULTIPLE REPAIRS are: ABSOLUTELY TRUE and ACCURATE. This might not be the WORST place to stay...it is without question the most UNCOMFORTABLE. Mostly because of the ROACHES and the dirty LINENS. (I went to Walmart and purchased my own pillow..pillowcase..towels and tried to sleep on the couch) Yes...the front desk staff is very friendly...NOT PROFESSIONAL. Yes..the property has a decent pool and picnic/grill area. Yes..the location is central to the airport and downtown and close to the highway. Yes...the rooms are large studio/kitchenette apt style intended for extended stays. However...staying here is almost a PUNISHMENT and HOTWIRE as well as ANY OTHER reputable travel site should be EMBARRASSED for listing this property AND sending guests here for lodging. Mostly because of the ROACHES and the OLD DIRTY LINENS and HOUSEKEEPING NOT BEING HELPFUL AT ALL. Staying at Metro PHX Apts is highly NOT! RECOMMENDED....unless you have ABSOLUTELY NO OTHER CHOICE.

Corporate abuse Loyal customer, the one time I messed up and accidentally booked a duplicate car rental I was told because it’s a “hot rate” no refund or credit available. Who cares what it’s called? How is it legal or ethical for a company policy to flat out steal peoples’ money?

HOTWIRE has become a SCAM HOTWIRE was fantastic back in the years. Now they are abusing their customers. The commissions are ridiculous. Go back to what you were in 2017 and become a travel giant. You won't survive otherwise