HOTWIRE has become a SCAM HOTWIRE was fantastic back in the years. Now they are abusing their customers. The commissions are ridiculous. Go back to what you were in 2017 and become a travel giant. You won't survive otherwise

My husband and I made a reservation for… My husband and I made a reservation for a car on hotwire.com for June 27th until the 29th. On the site it said book now pay later so we reserved the car on the site it asked if we needed insurance and my husband and I agreed to get it so we did. But what we didn't realize is that they took the money out of our account now it's not about the money what it is about is that they can do this to anyone. Called them and asked for the money back we needed it to buy food. They said it would take 30 days to get it back that just unacceptable. I told them they didn't wait 30 days to take the money they said that is their policy. I want to bring a class action lawsuit against hotwire.com and Allianz insurance if anyone is willing please come forward.

Hotwire "guarantee" means nothing I booked a Hot Rate hotel through the website. I understand you take your chances when booking these rates. But the site said "You’re guaranteed to stay at one of these regional or national chains:" and showed Sheraton, Radisson, Holiday Inn, and Wingate. It further offered a photo from the hotel I was booking. I was booked into the Sonesta Select. I have talked to multiple people there, and get the same rehearsed answers. How can they legally make a guarantee and then not follow through with it?

Corporate abuse Loyal customer, the one time I messed up and accidentally booked a duplicate car rental I was told because it’s a “hot rate” no refund or credit available. Who cares what it’s called? How is it legal or ethical for a company policy to flat out steal peoples’ money?

Beware of this when using hotwire.com I was researching trips for rental car and made two reservations. Somehow one was submitted as prepay which I did not authorize because I was only doing light level research. I then spent two hours chatting with hotwire and then calling Hertz and Expedia (who owns Hotwire) only to get the same answer which was to send an email to a generic email address I got a response today and it was that they could do nothing and call my bank to try and get my $632 back. This is wrong and not fair whatsoever.