ZERO STARS. Stole our money. Wish ZERO stars was an option. Due to unforeseen circumstances, we had to adjust the dates of our car rental for an out-of-state trip. Hotwire REFUSED TO HELP. Completely refused to switch our dates or refund our money. We paid over $1000 to Hotwire for a service we DID NOT receive, since our trip dates had changed. Customer service was absolutely useless. DO NOT RENT WITH THESE THIEVES!!!

Not worth any perceived savings Every time I book a car with them, I have a bad experience. I say I will never book again and a couple of years later I decide to try them again and always get screwed. They will not update or change your reservation for any reason ever, so it's completely useless to call customer service. And if you are slightly late on your time, they charge you a whole other day (instead of an hourly rate, like most rental agencies.

Hotwire "guarantee" means nothing I booked a Hot Rate hotel through the website. I understand you take your chances when booking these rates. But the site said "You’re guaranteed to stay at one of these regional or national chains:" and showed Sheraton, Radisson, Holiday Inn, and Wingate. It further offered a photo from the hotel I was booking. I was booked into the Sonesta Select. I have talked to multiple people there, and get the same rehearsed answers. How can they legally make a guarantee and then not follow through with it?

Total inefficiency The most inefficient company I have ever dealt with....dealing with them for one month to get a phone installed. Waiting since October for phone installation...three appointments thus far two no shows and one the installer came but was unable to install service...in addition after being told numerous times to contact us on our cell phone they insist on texting and calling the landlord while he is at work on Wall Street trading and is very upset about all the communication coming to him rather than us. Nov 20 appt no show..Nov 27 appt no show now we have our 3rd appt for Thursday Nov 30... Six weeks to get a phone installed!!!!

I never write a bad review even if… I never write a bad review even if deserved but this was so bad I had to for future hotwire customers! We were promised an " Excellent Rating" hotel and of course it showed very common nice hotels as my choices but ended up giving me a sketchy unsafe "ECONO LODGE MOTEL" that was beyond nasty!! I will never ever book with Hotwire again!